"The team at Elmo are great, all of them."

I have been an Elmo subscriber for a long time. The team at Elmo are great, all of them. They really can't do enough to help especially if there are problems or bumps in the road.

"Friendly personalised service"

It has been some time since my experience with elmo, but for the most part it was positive. I have tried a few providers and they haven't come close service wise. I had so many issues with my BP pulse membership and Kayla was excellent in making sure the issue was resolved by providing me with a temporary card number and reporting the constant issues with my local unit. I see now that they have removed BP Pulse and have a new card for charging. This might be enough for me to give them another go.

"Good customer service through Live Chat"

The process for arranging my car was simple and easy, the email verification for my wife wouldn't work so I used live chat Sohail was very helpful and fixed it immediately

"Pros and cons…"

Pros:
Elmo are pretty good to deal with (though a lot slower now than they were 6 months ago).
Car was fairly new, clean, good condition.
Everything including London congestion charge is included, as promised.
Cons-
London ‘surcharge’ is annoying.
No manual, no spare key, no ownership documents (think ‘hire car’).
Complex and ugly tracking device in windscreen - they know where you are, when you drive, how fast you go, when you exceed the speed limit etc.
Delivery and collection procedure requires you to be home all day - no time slots.
Quite expensive (but that’s electric cars I guess).

"Excellent customer service"

Would highly recommend everything done online with excellent customer service car was delivered as promised with plenty of charge and clean

"When a delivery driver deserves their own 5-stars"

I have already left a review for Elmo and their excellent customer services team for their excellent pre-delivery work (which was a 5-star review) but I have decided their delivery driver deserves his own 5-star review!

I had my new car delivered by Stephen and he was with me for around 25 mins and every moment was a pleasure.

Stephen was friendly, warm, and genuine. He obviously took great care in making sure the delivery experience was top-class. I could see he loved his job and his enthusiasm was definitely welcome.

The car was late, through no fault of Elmo or the driver, but Stephen seemed genuinely upset that this might have affected my day and my experience. It didn't but I was grateful for his concern and the unrequired apology.

When he left I was happy the car had arrived in a clean condition, I likened the condition to 'like new' and I was left with everything I needed and all the required information to start enjoying the car immediately.

Thank you Stephen for an outstanding experience and your obvious care and commitment to the customers you assist. I wish there were more than 5 stars available.

"Great customer service!"

Subscribed to a car from elmo. It was so easy!

Had an issue but it was resolved super quick by Louis. Louis is an asset to elmo and was extremely caring towards me and my situation.

The car arrived pristine and I would certainly recommend these over a long term lease!

"Elmo winter lease"

We wanted a car for about 5 months over the winter period. We considered buying a budget second hand vehicle & looked at renting but Elmo was the perfect solution. It offered a very flexible lease, 30 days at a time with no up front deposit. We got a brand new Fiat e500, economical with cheap running costs, zippy around town & the preheat option in those cold winter mornings was also an excellent feature. Elmo look after servicing, maintenance, insurance etc giving hassle free motoring - it was great to know they have your back. Samantha & Dale from Elmo looked after my account & gave a first class service & answered any queries straight away.I will definitely use Elmo again & have been given a £60 promotion code off next lease if I return. Highly recommended especially if you want to trial a fully electric vehicle before buying or want one for an extended period but less than a year.

"Really good people at Elmodrive"

Everybody I have talked to at Elmo have been polite and helpful, easy to do business with.

"I have been using Elmo for around 6…"

I have been using Elmo for around 6 months now and changed my car once. The whole experience end-to-end has been great. The cars are good, the prices are fair and the customer service excellent. Highly recommend.