"Seriously people please read this…"

Seriously people please read this Companys reviews and there disgusting replies to people.

I took my m140i to this garage they call them selfs BMW specialist. (far from specialist)

The customer Service is disgusting.
They returned my car after 3 weeks after I pacifically said to them “fix all the problems on the car I do not care about the price”.

On way to collecting my car I had a call and was told “i have to sort my kids so we will drop the car to you tomorrow”.

48 hours later my car was dropped with no answer off the phone every time I called to see what time they were coming it arrived around 19:30pm.

When I had my car returned the wheel arch cover was missing they said to me we need you to check for anymore problems I paid £2500 for nothing.

The wheel Alignment was that far out I thought they took off my spacers.

By my understanding a garage is meant to find detect and fix problems not hand a car back to you still broken.

So I returned my car made it clear about the problems and made it clear and stated “before you hand it back to me take somebody in it to test drive it, get somebody to do Donuts in it I don’t care I want it fixed 100% no problems”

The car was given back to me still broken with £1000 bill I am flabbergasted.
Obviously I am not happy with this so I just took my car and did not pay paid £1000 bill.

So I asked my mate and got recommended a good garage because theses bunch of robbers has fitted a wheel Nearside front wheel ball bearing due to the wrong bearing being fitted the bearing fitted was for an x-drive model

I drive an m140i, theses people shouldn’t be a garage because the fat woman called me crying and said “all Bmw drive different, my husband has shouted at me can you just pay for the parts”


I said “ it should be me crying, you haven’t fixed my car and it’s been over 6 weeks, go away I am taking it to another garage”

So from finding this out they’ve fitted wrong parts when I called them the obese woman on the phone acted like she never had my car and new nothing.

I am completely shocked as a Customer that’s taking my car to a garage and I’ve made it clear I do not want my car coming back to me with any more problems keep it as long as it’s needed I don’t care I just want it fixed.

"Clair was straightforward and…"

Clair was straightforward and knowledgeable and provided an excellent service for my elderly X3

"Went above and beyond"

Went above and beyond. Had a gearbox oil and filter change and fuel filter change, reasonable price, my car was left in the same condition it went there and is now driving 100 times better. Will only be using this garage and would highly recommend. All staff are friendly and helpful well done :)

"Diagnosis"

Went here to diagnose the fault on my x3. Left and hour later minus £55 with a long list of errors. I was fairly sure the fault was the rdc module and it was referenced on the printout. Took to bmw 50 quid later advised the problem was the rdc unit replaced and all sorted. So to be be fair it was a waste as I was none the wiser taking it here. Ps watch the potholes on the roads on this estate

"Great Garage"

Great Garage. I'm so glad I was able to talk directly to the mechanic that clearly knew what he was talking about.

I have a 335i with an N54 engine and it developed a rattle not to mention it was down on power. I've owned the car for about 4 years and I have been to another garage/tuner in Cardiff but to be honest it always felt like a disappointment.

Now with a fault and the previous poor tuning I decided on the advice of Dragon to perform a stage 2 upgrade to my car and get some hybrid turbos, intercooler and a custom tune.

The car is like an animal but I feel confident knowing the work put in on the dyno. The video I got showing the car on the dyno and detailed specifications and logs of what had been done is impressive.

The video I got of the car on the rolling road was excellent.

Clearly Dragon know a thing or two about about Bimmers but also the cost of the repairs and upgrades didn't break the bank. Everything was under the estimate price

"I highly recommend Dragon and their…"

I highly recommend Dragon and their technicians. They have been able to do numerous jobs on my M3 that other local BMW specialists declined to even attempt to do. I not only had a stage 3 remap and associated work but retrofited seats and newer idrive.
The level of knowledge and experience is reassuring, a quick chat with the technicians will reassure anyone that when they say expert they mean it.
CLAIRE is straight to the point and can be a little how shall I put it, Blunt lol

OVERALL great job and I have already recommended to friends.

"Avoid This Shocking Garage!!!!!"

Dragon Auto Works Bridgend/Cowbridge

Took my BMW 135i here in September to be fixed due to a blow on exhaust and oil leaks on engine.

Asked Clare how long it would take for the work to be completed she told be about a week.

1 week later no car
2 weeks later no car
3 weeks later no car
4 weeks later no car

5 weeks later finally had the car back.

Had the car back for a few hours car was leaking oil badly, Took it back to dragon the next day, they had it for about 2 weeks.

Had the car back - Oil warning light was on, The Oil needed topping up as Dragon didn’t even check the oil levels after a bad leak!! I Had the car for a few hours again, And Still Leaking oil!

Phoned dragon took car back next day, They arrange to get the car again - Another 2 weeks. I go to pick the car up turn the engine on and now there’s a low coolant warning light on!! Also the engine is still leaking oil!

I’ve now taken my car to a new garage where they have told me the car has multiple oil leaks and a Coolant leak! Its going to cost me around the £1400 mark-basically what I paid Dragon to do.
Dragon will not refund me the money I’ve paid when they haven’t done the job! Their work is supposed to be guaranteed for a year-but they can’t even do the job in the first place hence going to another garage.
They will not cover the new garage bill and have now blocked me on everything.

Dragon won’t take any responsibility for doing a shocking job on my car and possibly damaging the engine.
Additionally due to the prolonged oil leak all over my engine it has caused the drive belt to slip off causing damage to the engine which Dragon won’t take responsibility for either!

I have had multiple issues with Clare, not answering the phone, lying to me about work being done, when the work is being done, and then the quality of the work.
They don’t even take card payments anymore only cash after so many people have rang their card providers hand had their money back as they contest the job has been done correctly!
Taking my car to Dragon has been the worst thing I could possibly ever do!
They have no idea what they are doing with high performance cars or even how to just do the basics and run a business!!!

Absolutely shocking customers service and shocking repairs.
AVOID AT ALL COSTS!!

Also in Reply to you’re nonsense response,

The Professional Garage I had to take my car to instead, Because you were incapable of fixing what I had asked you to fix (Pretty easy straight forward job) Have fixed the car with no ongoing issues!

So tell me if you are a BMW Specialist instead of a bunch of cowboys who think they know what they are doing when they don’t!! How have they managed to fix the leaks 1st time around car is running fine now no with no leaks!!

And guess what it’s was back to me within 2 weeks!!!!!!!! Not 3/4 months!!!

The reviews speak for themselves,

1 - Rude Customer Service
2 - Never answers the phone
3 - Botch Jobs on Cars
4 - Don’t take card payments because it’s harder for people to demand their money back when you balls up their cars!!
5 - Take weeks, Months to complete a Simple Job, Unless it £350 for a diagnostic and a clear on fault codes!!

YOU SHOULD NOT BE TRADING!!!

ALSO YOU MAKE FAKE PROFILES AND WRITE UR OWN REVIEWS!!

JOKE OF A GARAGE

And also to add words that came out of you’re mouth, “My Mechanics get lazy when I’m not there”

Or when the OFHG was still leaking badly if not worse after you said you fixed it, Causing my Drive Belt to slip off then you turn around and say it’s not ur problem hahahaha! Hopefully people will read this and Avoid you like the plague!!!

Anyone with sense will AVOID!!!

"This is the best BMW specialist ever"

This is the best BMW specialist - ever!, and Claire is very knowledgeable about the technical aspects of BMWs. I had a problem with my headlights, took it to another garage prior to this. They stuck me a £300 bill to say that they could not fix it. With dragonauto, the whole thing was fixed in a couple of hours with a proper check up of my vehicle. In short, these guys are honest, good value for money, and they know their stuff for sure!!!

"Avoid at all costs."

I really wish I had read the negative reviews on here before I left my car with this garage. I had similar experiences to a lot of the negative reviews on here.

Dropped my car off on 10/08/2020 for a warranty job, which ended up being a gearbox replacement. Arrived at my allotted time at 9.30am. Spoke to mechanic, said the receptionist was running late and only she could deal with me. She finally turned up at 10.15am. I was given my courtesy car - a 1998 325i. Engine management light came on straight away and it was an auto which was stuck in high gear. Car was also filthy inside which was shocking given the current COVID situation. Car was unusable so parked it up when i got home and never used it. This was just the start of the issues and lies.

The fault was diagnosed quickly and with the help of my trader the warranty company were involved and gave the go ahead for the work - this took approxiametly one week to get sorted.

From this point I had no contact from the garage and ringing was pointless as you never get an answer. The trader rang 17 times in one day with no answer at all.

Finally on the 27/08/2020 i got a call from Claire from the garage to say the car was sorted over a week ago but she was still waiting for payment from the warranty company. She confirmed she had not contacted them as these things usually take time!! Why she waited over a week to contact myself or the trader is beyond me. I called the trader and within hours he had got onto the warranty company who confirmed payment would be made once he had paid the warranty. He did this straight away. he usually pays them in bulk monthly and as I had only just got the car his monthly payment was not due.

On 25/08/2020 at 3.30pm I had a call from Claire to say all was sorted and I could pick the car up Saturday. Confirmed they were open 10.00am to 4.00pm.
At 5.30pm on the Friday I had a call from Claire - she hadnt realised it was a bank holiday and told me they always close on the saturday before the bank holiday. I asked if someone could meet me there anyway for 10 minutes just to give me the keys as wanted the car for the bank holiday trip. No help at all. Said best she could do was get the car delivered to to me on Tuesday.

Tuesday comes, my wife phones to confirm the car would be delivered. Told by Claire the car cannot be released as the invoice was still unpaid. This was despite her telling me it was all sorted on the Friday and I could pick the car up on the Saturday.

After numerous calls from the trader and my wife, Claire confirmed they would delivery the car that afternoon, the invoice had not yet been paid, but she told me wife and the trader it was fine as it was a warranty company it would be paid eventually.
Taking no chances I went up to the garage to collect my car myself.

I was then informed by Claire she would not be releasing the car and that whatever my wife and the trader had told me was a lie. She denied ever saying it was OK for the car to be released despite arranging for me to collect it on the Saturday, and stating it would be delivered tuesday afternoon. She basically called my Wife and the trader liars. After keeping us waiting and calling the warranty company she disappeared in the back room without a word. 30 minutes later she re-appeared and handed over the keys with a bad attitude.

Claire is very rude, rarely answers calls, tells lies and has no customer service skills at all.

This is my first and last experience of dealing with this joke of a garage.

EDIT (Response to your reply)

Firstly the attitude of your reply speaks volumes to your approach to customer services.

"Your trader (Daniel James Car Sales) arranged an appointment with us to diagnose the problem for him. He did not book a courtesy car for you as we were only supposed to be doing an initial assessment so he could decide what course of action to take next"

This is a lie - The whole reason I had to wait for the receptionist was to collect the courtesy car. One had been arranged and Claire had done the paperwork which is why the mechanic advised me to wait for her.

"It seems strange that you made no mention of any problems with the car until the day you decided to pick yours up and interesting that it's apparently another gearbox problem"

I made no mention of it as I heard nothing from you for nearly a week after you had my car. I was also told by claire that there was an issue with the selector but it "should be alright" I ended up using my sons car so saw no need to make a complaint, it wasnt worth it.

"You decided to go home to west wales with our vehicle and when we rang to advise you of the diagnosis later the same day you refused to return and collect your car, preferring to wait and see what the trader decided"

Utter nonsense again - The whole point of the courtesy car was to enable me to get home while you sorted my car. Not enough characters left to reply to the many lies told in your reply.

"Best customer service I’ve had!"

I can't thank Claire and this garage enough for what they have done for me and my BMW. I had recently bought a BMW and had a problem straight away. I took it to one garage and spoke to the dealership and refused to believe there was a problem with the timing chain. So I took it here as it's a BMW specialist. They looked at the car and confirmed it was the timing chain, it needed changing!
I had problems speaking with the dealership who I got the car from and Claire was amazing giving me advice about the car and how to deal with this guy from the dealership. Claire took time out of her day for 3 days straight texting me and even spoke to the dealership herself. Claire sorted this out for me!! She went up and above for me! This is by far the best customer service I have ever received. Absolutely amazing and I can't thank her enough!!
I will be returning to this garage again and again for anything to do with my car!! Thank you so much!!!