"High Recommended"

So many gagrages take advantage of women. At Dragon I found Claire to be very helpful and seemed to know more than the person I spoke to at the dealer.
She explained the fault with my Turbo to me and got a technican to show me the damaged part.
I am very satisfied with the level of service received and high recommend the garage to other BMW owners.

"Great Customer Service *****"

My experience with Claire and DragonAuto Works has been excellent from start to finish.
They are highly professional and assisted me in all aspects including an obtrusive warranty company!
I recommend them as professional and extremely helpful.
Thank you Claire and Team. :)

"Fixed my car and I found them good"

Fixed my car and I found them good. Would use again and recommend to others

"Took x3 in February for diagnostics"

Took x3 in February for diagnostics. Told turbo gone £950 to repair. Car was under warranty so contacted warranty company. When I left the premises the engine management light was on so I told Claire and she said it was because they had done diagnostics and that it was ok to drive home but to get it sorted aS soon as possible. Drove a few miles in limp mode and had to call the AA recovery. He said the car shouldn't have been driven with engine management light on and shouldn't have left the garage in this state. The car was also making a whistling sound as he said the pipe hadn't been connected properly. Anyway after 2 weeks of putting the car back together and replacing a filter which was the cause of the problem and not the turbo as I was informed I have my car back. The job cost £60 not £950 I was quoted by Dragon. I have not taken this issue up with Dragon as I don't wish to enter into any correspondence with them. Shameful service.

"Check your invoice"

Quoted a price, charged another. Claire claimed not to know how much engine oil my 530D required.
Also charged 30 minutes labour for a 2 minute job (change the air filter) even though 2 hours claimed for other jobs that took 1 hour 30 (dash cam proof).
Refund for the difference in quote and 30 minutes labour agreed but not received. Currently with the small claims court to issue the refund.
Website claims OE parts used - not the case. Dash cam footage showed a Euro Car Parts delivery so I checked my filters and they were not the quality/brand that the website suggests or Claire said had been fitted.

Edit- further to Dragon Auto reporting my review.
No refund has been received after chasing it up numerous times- referred to the small claims court 22/03/19.
The amount to be refunded was £71.22 (now plus small claims court fees) the invoice total was £350 so that's 20% overcharged.

Edit- Refund received 26/03/19

Update - from Dragon Auto asking me to remove the review as the refund had been issued and the reply below.

This review was posted when the refund had been promised but not received. The refund does not take away the experience I've had with Dragon Auto so the review will remain.

Also to note- my 2011 "high mileage" 530D had just ticked over 100,000 miles. Well below average for this model.

When indicating a quote of the messages exchanged between each other, it should be word for word and not changed to mislead.
I've not mentioned anything about the extra work carried out after reading my key, of course I expect extra work to result in an increased bill. The problem was with the difference in price quoted to the invoice amount. The actual wording"as a rough guide the oil & microfilter service FOR YOUR CAR IS £160" it was claimed that the oil quantity was not known so an accurate quote could not be given although I have provided the year and model of my vehicle. I typed "2011 BMW 530D oil capacity" into Google and this provided an accurate quantity. I'm sure their paid for computer systems and trained users could get an accurate quantity from the year and model of my vehicle.
It is correct that I wasn't bothered about the quality of the parts used, but when your website advertises one thing but fits another, that's misleading.
When asked for the quote I also asked for a quote to plug the vehicle in to reset the steering angle sensor to which you replied that you plug it in while carrying out a service so you'd reset it free of charge. It was never expected to be free so that's your own doing.

"I've had my BMW 320D M-Sport serviced with Dragon…"

I've had my BMW serviced with Dragon Auto on several occasions now and I have no complaints with the standard of service I've received. The guys clearly know their Beemers inside and out and provide a thorough, transparent service with everything explained.

The only reason this isn't a 5* review (it would be 4.5* if I could); is that the new workshop is located in Llandow on a small trading estate behind the circuit; and is a tad inconvenient compared with the previous location on Bridgend Industrial Estate.

On the whole, I wouldn't hesitate in taking my car back again.

"I called dragon auto works on a friday…camchain kit renewal"

I called dragon auto works on a friday as they were recommended to me,and i explained the problem with the car,it was booked in for the following tuesday and was told a courtesy car would be available and job would take 2/3 days,true to their word had a call on thursday morning to say my car was ready for collection,excellent communication from start to finish ,would highly recommend this company to others.

"Good fault finding"

I've found this garage to be easy to deal with and they did a good job of finding a fault with my injectors. I will use them again.

"As review below AVOID at all costs"

As review below AVOID at all costs , my X5 went in for slightly notchy steering , after a £2000 payment my car was undriveable within 15 miles . As of yesterday it went in for an independent inspection .. Some of the problems highlighted are . Front suspenion not fitted correctlly , lower cover panels missing , bolts missing from subframe , bolts missing from front driveshaft, bolts missing from transfer box , incorrect bolts fitted randomly, subfame has been cut with grinder, no oil in differential leading to catastrophic failure and the list continues .. I notice a review has been removed because of a vendetta ? I think not !! . I was lucky to have got home, the next victim may not be so lucky. Am I not on your database Claire ?? I have emails , text messages and recorded telephone conversations to the contrary . I cannot understand how garages are not regulated . My grand children travel in this car and for that reason alone I hold you in the utmost contempt. Regardless to say a civil action will now follow and hopefully so will a criminal one.

"Bmw 3 series"

My car has been here on 3 occasions now and it has been a pleasant experience every time, even when my car was of the road Claire arranged for it to be picked up and have an MOT saving me alot of hassle, fast and friendly service and I would recommend dragon autos to anyone.