"Dpf issues"

Had my mini diesel collected as a service offered whilst this corona virus is at large. Dpf issues brilliantly sorted out by a mechanic who clearly has a wealth of knowledge. Car delivered and explained the issues rectified. Car drives quieter and getting more mpg. Give this garage 100% feedback as I myself cannot sing highly enough of them.

"When I suddenly realised my mot had…"

When I suddenly realised my mot had expired they took the car in the next day despite being obviously busy when I arrived. I found them helpful.

"Please avoid"

Please avoid. I have just received the same experience with this establishment. I too wish I had read the previous review.

"AVOID THIS GARAGE"

AVOID THIS GARAGE! Terrible customer service.

A 3.5 hour job that was over a week late and still not ready when I went to collect. Garage tried to add £110 to bill for work not agreed or discussed and that was not in the estimate.

Attitude towards customers is disgusting and argumentative as well as deliberately misleading.

NOTE... other negative reviews are spot on! wish I’d read them before using garage as extremely poor experience which I won’t be repeating.

"Claire and the boys are brilliant- thanks so much"

Last time I visited Dragon I counted at least 6 Maserati's in the car park waiting to be worked on, I think that is a very good indication that people have trust in this garage to work on there performance/prestige vehicles.

They replaced a Turbo on my 09 520d and have also done other work for me including regular servicing. They offer quality service and advice, loan cars and give very good prices compared to other BMW specialists.

In addition to all of this I had to take the car dealer who sold me my 520d to court over the faulty turbo under warranty. Claire arranged for a very well worded technicians report that I was able to present in court and it helped me to get reimbursed, so I really can not recommend this garage highly enough.

Five stars all the way

"Happy to recommend this garage"

Happy to recommend this garage. They've been great for me and my BMW. Good advice received.

"Excellent service"

Excellent service, excellent communication. Our mini has always been in good hands with DragonAuto even to the point of photographs being sent through to highlight any findings. Many thanks

"Expert Knowledge repairing my Maserati…"

Expert Knowledge repairing my Maserati Coupe. Now the dealer has closed down I had to find another garage to look after my pride and joy as the next nearest dealer is in Swindon.

Dragon were really helpful and clearly knew my car inside and out. I bought the car in for a misfire problem to be resolved. I was shown a printout of the errors on the vehicle and agreed to allow Dragon to not only look at the misfire problem but also look at a Skyhook suspension issue.
The problem was identified and a new coil pack needed and a wiring repair to the drivers sky hook shock. Problem solved

Without any doubt I would recommend Dragon to other Maserati owners.

"Had service here last year too and…"

Had service here last year too and couldnt fault them, this year however... Car booked in for service at 1330 they read off any errors there and then nice touch. Hear nothing for 3 hours try messaging and calling and given that online it states it shuts at 1700 I made my way back up at 1635. I was told that the car was still on the ramp thinking that it would be 30 minutes or so. 70 minutes after getting back to the waiting I get the car back 1815. thinking that everything would've been updated correctly I checked on the way home get a message on the iDrive saying service overdue when I got the service done 4000 miles early. Rang multiple times no answer sent messages on Facebook which they left on the read status and failed to reply to.
The following morning from 930-10 I was ringing as they should've contacted me first thing given that they messed up. Very rude on the phone and made it out that they were doing me a favour coming in later that day to get it fixed when it was them that caused this fault. Yes the fault got rectified however the length of time the tone on the phones and the fact it was given back to me with the iDrive updated incorrectly leaves me with a sour taste in my mouth especially taking another hour out of my day to get it sorted on the Saturday.

Yes I had initial confusion with the pricing that they were giving me before they try to reply with that but this was cleared up and I paid for brake fluid and a minor oil service.

Update after Response from Dragon:
I was told the service would take 1.5 hour therefore me leaving it there for 2.5 should've been ample time. All "THREE" of these Services that I asked for were done 4100 miles early therefore, were not DUE at all I was getting them done early. When a message saying it was overdue was shown you can understand my concern should the technician not have checked this before returning the car.
The Facebook message I sent was at 1601 replied to as I turned back up and not "instantly" as stated by Dragon it was 25 minutes after at 1626.
I contacted them at 957 after calling 12 times on the one number.
Dragon did not ring me at 1030 on the Saturday they rang me at 11:11 stating they were open for a short while, like anyone can drop anything and rush there this was meant to be completed the first time correctly. I would've been more sympathetic about the situation if I was updated more regularly instead of being told its "still on the ramp" and its "just having its brakes bled".
How if they started work on my car at shortly after 2pm did i get the car back at 1810 ? four hours for an oil change and brake fluid change !!
If your advisor was on the phone how come the line still rings ? It would give you a busy tone.
All of my timings can be backed up by screenshots of my call log and messenger for them to say these false timings/timelines is disgusting. REVIEW updated to a more appropriate 1 STAR.

Third update:
For those interested dragon have updated their reply several times changing their words to portray me in a bad manner. I have added my updates as separate sections unlike themselves. The facetious comments regarding picking up a spanner just show the unprofessionalism.

"Enquired about retrofitting"

Enquired about retrofitting cruise control, was told I'd receive a phone call back at 5pm to confirm an appointment. Phoned me at 6 and asked if I was the guy who owned the mini? To which I stated no I enquired about a retrofit, the person dealing with this then hung up the phone without any explanation. 30 minutes later the same person calls me back and asked me if I'm "the guy with the mini" to which I again stated no I am not. They did say they'd phone me back to book something in but I am still yet to receive anything and quite frankly I don't want it, absolutely appalling customer experience.