"Highly Recommended"

Claire asked me to leave feedback and I agreed to do so because I have used this garage lots of times and always been treated well and found the pricing fair.

"Very Nice"

When my steering lock failed unexpectedly this garage fixed it for me quickly.

"Regular Customer's Opinion"

My BMW has been here for servicing and repairs whenever it's needed it and they were prompt and helpful. I found the two girls I dealt with to be very genuine. When I dropped the car off this morning I was asked whether I was willing to leave a review here. Having read the existing feedback I decided to do so as I don't believe it's a fair representation from my experiences with the garage and considering how busy they always are and how many cars are on site whenever I attend I can only assume that not enough happy customers bother to provide feedback. I would recommend this workshop.

"AVOID!!!! camchain issue"

AVOID!!!!
rude incompitent liars, and they upset my boyfriend! after they ruined his car!

"My timing chain failed"

My timing chain failed, and I was very pleased with the repairs I received from Dragon.
When Jenny asked me to post a review I was happy to do so based on how pleased I am with my car.
I’ll be using this garage again.

"Visited the bridgend branch today for a…"

Visited the bridgend branch today for a wheel alignment and was told to be here at 08.30, so car could be on the ramp at 09.00. Explained I was a waiting customer which was fine

I turned up with only one person on site, and waited half hour for the receptionist to arrive at 09.15 with no apologies. I then waited another 15 minutes until she asked me do they have your keys.....
The car was taken at 09.30 and has not been brought back and is now 12.15pm.The receptionist when trying to seek updates was very offensive and un apologetic. As for the work carried out cannot comment but as for customer service NON EXISTENT!!!! Will certainly not be coming back, and would like the curtousy of a reply as to why you think this level service of service is acceptable. Ps waiting facilities are freezing, no toilets on offer, overall poorest customer experience I have ever received!!!!!!

"BMW 320 coupe transmission oil changes"

I have a BMW 320 which is need transmission service, the gears were jerky and harsh after long years of driving it. I contacted the Dragon auto team and they did an excellent job with fluid change. Now the car run very smooth the gears absloutely changing perfectly on time.

"Excellent and professional service"

Excellent service. Had brake fluid service while I waited and was kept updated with progress by Claire. After the service was completed I was given a full explanation of the work done and given a printout of the car's full history (including the work done by BMW main dealer) together with a car health-check. All done much closer to home, to BMW spec and at a far better price than main dealer. Contrary to some reviews, I found Claire and the technicians to be knowledgeable, polite and helpful from my first phone call to the time I drove away. I will certainly be returning.

"Excellent service"

Friendly staff and competitively priced. I will definitely be using them to service my car in the future.

"very rude staff"

very rude staff, telling me one thing then when arriving told me something else! not helpful what so ever. Never would go back to this place again cant even see my own car till i paid to see if its fixed or not then i paid and it wasn't fix and cant really speak to anyone hardly pick up the phone and always saying we call you back but still nothing!