"Great!!"

The BMW main dealer in Cardiff and Newport could learn a LOT from DragonAuto.works. I really like the questionnaire so they know how much of an enthusiast you are, or aren't. The quality of the work was very good, keenly priced, and best of all they were honest and upfront with good customer service without having to be all patronising and faux posh like the BMW dealers tend to be. Only found them by accident despite lots of googling, wish I'd found them years ago and will definitely be back. Thanks!

"Disgusting service!"

Had warranty work carried out by this garage after the air conditioning had failed. Worst service ive ever experienced from a garage. Claire is an extremely vile person, she constantly lied to me, after 7 weeks i finally collected my car, my cream seats were covered in diirt and oil as they failed to cover my seats whilst working on my car. Claire tried to pass it off as dust, just an example of one of the lies i was told.
On the journey home i got a fault code and no boost, took the car back the next day and they plugged it in and diagnosed it as low boost. I was then told that my car needed 2 new turbos without any further investigation, i suggested that the problem may be as simple as a loose pipe, as the mechanic had been working in and around the engine bay. Claire claimed that it couldnt possibly be any other reason other than faulty turbo actuators and would take no responsibilty for the fault.
We then got into an argument, as i refused to accept that my car needed 2 new turbos after driving away from the garage. We then agreed to have an idependant assessor examine my car and give a report. After a few days, Claire claimed that the report showed no fault with the work that was carried out, yet refused to show me or the dealership who was paying for the warranty work, the final report.
They have also committed fraud, having been paid to carry out work on my car that was never completed. Claire emailed me to say that my tow eye cover would be sent to me through the post and i never received it. She has since stopped replying to my emails. im now in contact with the motor ombudsmann to file a complaint about this garage, as im bitterly disappointed with the service and treatment i have received.
I have since found a garage with a far superior customer service and found that the fault code was not down to the turbo actuators. Dragonauto are another crooked garage despite their professional setup, if your taking your car in for warranty work dont expect to be treated as a customer, as claire repeatedly told me.

(Edit)
In response to the reply below.
I would first like to add that trustpilot had to verify me as your customer as you tried to have my review removed. The dealership gave me permission to take my car to a bmw specialist of my choice due to main dealer prices, the process was the same as any aftermarket warranty.
The main issue i had with my car when i came to you, was that the air conditioning was not working. Never have i claimed that i was using up 5 litres of oil a week! I told claire that i was topping up the oil every few weeks or so and that i could smell burning oil after each journey, but it wasnt a main issue.
You were paid by the dealership to carry out a number of jobs following an inspection however, you have failed to include the fact that you were paid to fit a new tow eye cover but did no such thing, from my understanding thats fraud!
Who ever has replied to this review has clearly taken what i said to ian out of context. At no point did i say that i had been driving at 100mph! I was simply trying to describe the way the car would go into limp mode and that it could probably sit at 100mph without issue, it was only in the lower gears at the higher end of the rpm range, the car going into limp mode.
Once i returned the car the following day, claire told ian to run a simple plug in diagnostic, it returned a low boost fault code and from that test claire claimed that my actuators were sticking and that the only solution was new turbos. I was very skeptical that my turbos had suddenly started having issues having spent 7 weeks at your garage! I suggested the issue could have been something as simple as a loose pipe or split vacuume line, as it happens it turned out to be a small hairline crack in the vac line. I did not accuse anyone of damaging my turbos or believe that there was an issue with my turbos. It was claires suggestion and more than likely to try get more money out of the dealership!
It was only after that diagnosis did my father and i get involved in an argument with claire, who according to the reply below, is now just a 'receptionist', after claiming to be the boss following my complaint regarding the condition my seats were in, once i collected my car.
Im sorry but the way you potray the argument that took place, is quite honestly laughable. Claire became very irrate having been caught out lying once again and the very idea that there was some form of panic button/alarm triggered is just nonsense!
I was hoping for a response to the allegations of fraud however, it seems you are not willing to discuss your fraudulent business conduct. As i said, the issue with limp mode has now been resolved by a far superior garage who sorted it in no time at all. I cant prove that dragonauto was responsible for the fault code however, they did misdiagnose it to be faulty turbos. It took 7 weeks to complete the small amount of work carried out on my car, i would dread to imagine the amount of time it would have taken you to replace the 2 turbos.

"Saved me over £2000 on a quote from …"

Saved me over £2000 on a quote from Sytner to repair my M3. It was truly different to see a garage that just does BMW vehicles. I've tried other so called specialists but found they were anything but specialists. Having a chat with Damien reassured me that the garage knows all there is to know about BMWs. I was given a tour of the facilities including the rolling road and electronics labs, both of which were impressive, the fabrication area and tooling was amazing. The range of tools and skills is like no other garage I've seen in the area and more like what you see from the states on the discovery channel.