"Very responsive and helpful"

They always reply to emails promptly, are knowledgeable and responsive.

"Expensive and poor quality unfortunately "

Love the idea and styles but bought several knit jumpers and a fleece. Wasn’t very impressed by the quality. The fleece was very thin and very disappointed that the jumper shrunk even when instructions were followed ie 20 degrees no spin. For £90 wouldn’t recommend and unfortunately won’t buy their wool products again. Found Patagonia fleece to be of better quality.

"Amazing Customer Service "

If I could award more than 5 stars I would. I saw a jacket my daughter bought from Finisterre that I loved. She was very happy with it and said what brilliant customer service they had. I ordered the same jacket in a different colour for an upcoming holiday. It arrived today and it is lovely. However, it is too big. I contacted Finisterre by email late afternoon on the Thursday before the long Easter bank holiday weekend as I really need a replacement by next Tuesday when I am going on holiday. The response was incredibly quick. They sent me a link to purchase the size I wanted, to include my newcomers discount transferred from my original order and assurance that they would send it express delivery so I could take it on holiday. I have had a notification that it has been shipped and I will receive it Easter Saturday. All this done by email within an hour of me contacting them. I can’t praise them highly enough and am so looking forward to getting the jacket. I think it will last me a long time and will give me great pleasure wearing.

"Excellent and friendly customer service"

I recently organized an exchange with Finisterre for a t-shirt, and I honestly can't express how pleasant the experience was. The whole process was incredibly efficient—the replacement was delivered within a day! Hayley, along with her team, was so helpful and friendly throughout. I highly recommend Finisterre, not only for their outstanding customer service but also for the quality and durability of their materials.

"Excellent customer service"

Finisterre seem to understand the value of efficient and friendly customer service… so rare and so welcome!

"Great customer service"

I recently order from Finisterre for the first time, though I’ve looked before. Completely forgot to use my welcome discount 🙄 I’m delighted to say they immediately gave me a refund, on request. With a lovely, human response. I can see Finisterre becoming a favourite.

"Great service. "

The lady who served us (apologies, didn’t take her name) in Brighton, was very welcoming when we entered the store. She explained the story behind the brand and answered the questions we had very well. She was very knowledgable on the products and company.

"Perfect "

They were fast, human and very helpful and what they said they would do actually happened. Not the usual customer service in today’s world

"Amazing customer service from Finisterre"

The customer service team at Finisterre were fantastic at every stage. They kept me updated all the way through and made sure I always had a jacket to use whilst a replacement was arranged. Highly recommended and can’t thank them enough.

"Amazing customer service"

I had an excellent exchange with the customer service team at Finisterre. They were extremely responsive and sorted out my issue in a kind and professional manner. Couldn't rate them highly enough.