"Crappy company with neurodivergent but…"

Crappy company with neurodivergent but simultaneously pretentious ETL team. I worked here in 2017 and some woke activist blatantly lied to them about me to get me fired because I was constantly crushing her achievements without even noticing. That's not just my "arrogance" speaking. I see where I am at now and where you are at.

"Business decision makers dont be fooled…"

Business decision makers dont be fooled by this so called automated solution. You will be spiining your wheels with the lack of support, hundreds of confusing reportings. This service does not automate HR or checking compliancy. You are wasting your time. Worst experience for 1 freakin year. Group of college interns managing your business and have no clue what businesses are frustrated with the lack of accountable support group. Dont fall for the fake demonstration. We did.

"Covers What We Need"

We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.

"Avoid at all costs because it WILL cost you!"

We are a small business and gave Zenefits a try. When we very first started, implementation was great but once we were done with implementing it was/is frustration after frustration. We waited MONTHS, not 1, not 2, not 3, not 4, almost 5 months to hear back from anyone in regard to our needs, questions and simple requests (ex: how to onboard an employee). We purchased Zenefits to help us. But it has not helped. It's cost us money, time, and more! Both HR and payroll have been a nightmare and headache. You can't speak with someone over the phone, everything is done through email by opening a "case/ticket". We fought tooth and nail with them about many of our concerns, questions and issues and it still took months and complaints in order for us to get someone to help us. All we ever asked is to get service for a service WE PAY FOR! Some things still haven't been addressed and some of the things that were "addressed", we later found out that they were done wrong and not in compliance to our state's laws! Zenefits is a rip off and can get your company sued. Stay away!

"Zenefits is pretty user fiendly and has…"

Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc.

Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.

"Continuous Trainings"

My company has been with Zenefits for three now and it continuously grows and gets better. My favorite part is that they are always sending out training and "how-to's."

"Fragmented Service and Horrible Payroll"

Zenefits is a collaboration of a multitude of different companies that try to act like one company. Every module is monitored by a different company.

I didn't even get set up correctly for the first 6 weeks , with no compensation or apology.

They give me less than ONE day (approve the next business day by 2:00 p.m.) to approve timecards and payroll and IF there is a holiday, there is virtually zero way to finish the week and pay my employees on their payday. Yet, they take my money right on time- which leads me to believe they earn a ton off of interest of their clients money.

Not even a comparison with ADP and Paychex but I'm stuck in this contract for awhile...don't do it.

"Awful experience"

Awful experience. Zenefits got me in trouble with my employer. Customer manager from ClubZen/Trinet Zenefits claimed that I didn’t do the trainings and took away the reward points that I’ve accomplished from the trainings that I’ve done. I’ve tried to explain to her that I’ve accomplished those trainings before I joined the ClubZen. I even did pass the certificate professional exam from Zenefits before I joined the ClubZen. She claimed that all of them were not recorded and therefore she took away the reward points that I’ve received. I try to solve the issue with the customer care from Zenefits but instead of solving the problem they file a complaint against me to my employer and got me in trouble. I have to take a day off in order of my employer to solve this issue. Zenefits is bad!

"Zenefits charges for people that has left our company"

We have a team of 6 people. Zenefits charges us for 13 people. We ask them to update our employee list, but they say they can't do it. This is A LOT MONEY THEY ARE WASTING every month!!!

"Great partner for years"

Zenefits has been a great partner for 6+ years helping our team grow in size and geography. It makes payroll simple and syncs with benefits, pto, hiring and roster.