"Best brand for prams"

Best brand for prams, pushchairs and baby car seats, period. Stylish, sturdy and easy to handle, they become outgrown before they show any signs of severe wear and tear - which is good for the environment too, as prams can be passed down or sold instead of buying anew. I also have had a good experience with one of their customer service advisors (Caroline), who acted promptly on my request and kept me constantly updated.

"Brilliant customer service"

Brilliant customer service. I have been kept informed all the way thru. New parts have been sent out to me FOC.
Absolutely would buy from this brand again.

"Best customer services team…"

Very impressed with the customer service team, very understanding, kept us up to date with what action they were taken and gave a ETA of how long the parts would take, We lost the poles for a travel cot and were fully prepared to pay for replacements. After a couple of very helpful emails, they had new ones sent to us within a few days at no cost. Very unexpected theses days. First class customer service.

"Superior customer service."

Really impressed with the speed in which they replied and sent out a replacement part.
We mislaid the straps/harness for one of our car seats and were fully prepared to pay for a replacement. After enquiring, they had new ones sent to us within a few days at no cost. Superior customer service.

"I had an enquiry regarding a…"

I had an enquiry regarding a replacement cover for our high chair. The correspondence was immediate. I wastold that eventhough they do not sell parts for their item, they would check to see if it was in stock and would send it free of charge as a gesture of goodwill. I have found their level of customer service second to none, and they could not have been any more helpful in my query. I will definately highly recommend this company and all of their product as they are of the highest standard. Thanks again

"Graco customer service rates 10/10"

Wanted to buy an additional set of Isofix guides to share the car seat between two cars, Contacted Graco who sent us an additional set f.o.c. by return of post. Fantastic customer service. Also car seat excellent quality and value for money.

"Excellent customer service"

We had lost our travel cot cover when we had to look after my granddaughter at very short notice and customer services were excellent helping us to get a replacement.

"Contacted Graco customer services via…"

Contacted Graco customer services via their website contact form to see if replacement poles were available for the bassinet on the travel cot I had purchased second hand, I was surprised and very pleased to be told that the parts are available and would be sent to me free of charge. The responses to my query were quick.

"Excellent customer service…"

Excellent customer service I emailed for a replacement part I had lost and the lady who replied was lovely fast and efficient I will definitely buy from graco again and also recommend them to anyone as I’ve never had a problem with any of there products before but if ever there was a problem I believe it will be dealt with fast so I’m confident to shop with them 😁

"This is how all customer service should…"

This is how all customer service should be! Phoned today for a replacement hood, the call was answered within 5 seconds. The lady who I spoke to was lovely and 2 minutes later the replacement part was ordered for me. couldn't ask for anything else. I would definitely buy from Graco again.