"Excellent service from the sales team"

Excellent service from the sales team. They are very responsive, polite and helpful. I will definitely use Eastcoast Kitchens again.

"Excellent service"

Excellent service! Helped me identify parts for broken sliding pantry unit with no makers name, just a logo. Then supplied the parts in really quick time. Professional and timely, if a tad expensive. Thank you.

"Will it ever arrive???"

Ordered something that was suggested as in stock delivery date kept getting pushed back. 2 months later Im informed that the delivery is coming on a particular day. It is still not here 3 days later.

"I bought a Clearwater Nova 1.5 Bowl…"

I bought a Clearwater Nova 1.5 Bowl Kitchen Sink Granite, in Blizzard white from this company. The product is advertised on their website in the following terms: "Quarex sinks has been specially developed for the demands of the kitchen. A hardened material that is resistant to scratches, cracking, stains and is responsible for the long life of the sinks." Within a couple of months the sink was stained and marked. I haven't used any harsh products on it. When I contacted the company, they essentially accused me of not cleaning properly: "We always recommend a good rinse down after use where possible, and a good cleaning regime in order to prevent this from happening and keeping the sink looking good." So basically, they're saying I'm dirty and don't bother to keep the sink in good condition and not acknowledging that the problem is with the sink. They sent me some product to use it, which doesn't work either. So I would avoid this company and this sink because issues are not resolved. (The date given below is the date I emailed them to complain.)

"Excellent service and aattention to customer care"

I have placed two, separate orders for cupboard hinges in the last few weeks. The specific product in my first order was very easy to find and identify using the company very easy to access website. The comprehensive specification on the site identified the item as being the correct one to order. The second order wasn't listed. I emailed the company with photos of the item I wanted to replace. The staff could not have been more helpful, coming back to me within 24 hours and placing a special order with their main supplier. I have received confirmation that order 2 is on its way. Order 1 arrived very quickly, even though I opted for the 'up to 7 days' option. A first rate company and a pleasure to do business with.

" A trustworthy company who are willing to rectify any problems with their products. Would certainly use again."

On speaking to Amanda today I can now say that she has managed to sort out the below issue we had to our full satisfaction. An honest and trustworthy company who will put things right if the needed.

I ordered a Blum cling film cutter. Before I made the purchase I asked whether it would fit Tesco cling film rolls. Amanda at the company advised that the dispenser would fit rolls up to 46cm. I received the dispenser yesterday and my Tesco roll does not fit. The 46 cm measurement we were given applies to the outside size and not the internal size where the roll is inserted. We have had to chop a bit off the Tesco ends of roll. Additionally, the part that goes inside the roll is too wide for the Tesco one to fit so we have had to fashion a narrower tube in order for it too work. These are expensive items to buy and we would have expected to be provided at the very least with the correct information. Now hunting for suitable rolls to fit. This was very disappointing and we were unable to return as we had to modify the item to fit our rolls.

"I needed 2 new bins for my fitted…"

I needed 2 new bins for my fitted kitchen. I was recommended to contact East Coast Kitchens as it was an old model which was not made anymore. Lorraine was extremely helpful, and went out of her way to locate the correct ones, and kept me informed. Once she found the right ones, They were despatched the same day, and I received them the following day. This was really impressive service.

"Copper sink"

Copper sink
Great service, speedy delivery
Really helpful when I ordered a spare part

"I needed two replacement lids for my…"

I needed two replacement lids for my integral bins and contacted East Coast Kitchens. They were extremely helpful in making sure I received the correct items and I had plenty of communication from them during the ordering process. They were sent when I requested and well packed. Excellent service and I certainly recommend them to everyone. Just wish I lived nearer !

"Very impressive customer service"

I needed a replacement bin for a discontinued Vauth Sagel Waste Bin System purchased in 2017 from East Coast Kitchens. The manufacturer, their UK distributor Hafele, and East Coast Kitchens were all very helpful assisting me to make a special order. East Coast Kitchens were extremely responsive by email, and I had a replacement bin within a week of first making contact. Very impressive customer service.