"Great service"

Great service, customer services went the extra mile by helping me out with a spare part for my grillochef

"Non existent warranty"

I bought a cadac safari chef and came to use it for the first time last week on a campsite.

It did not ignite and I had used all my matches up.

I emailed the warranty department and got an auto response saying someone will be in touch. It's been over a week now and haven't heard anything more back.

I would say that's poor and I will not be recommending them. I guess I should have got a camping gaz bbq instead for less money.

"Happy-go-lucky"

I WOULD LIKE TO THANK THE LADY WHO ANSWERED MY PHONE CALL YESTERDAY REGARDING THE PART THAT HAD BROKEN ON MY CADAC SHE WAS VERY HELPFUL AND SENT TO ME NEXT DAY THER IS STILL HOPE FOR CUSTOMER SERVICE YET

"Excellent service will definitely shop…"

Excellent service will definitely shop again and deliver First class

"Excellent service."

I saw an accessory on the EU website that the UK site didn’t have. They couldn’t have been more helpful to source, supply and get it for me. Brilliant service.

"I have a carri chef 2 and have a…"

I have a carri chef 2 and have a problem With the bbq griddle it has warped and will not sit on the lugs properly.
Thanks
Steve.

"grillo chef 2"

had an issue with the grill plate kept falling off the lugs of the fat pan changed with no problem 18 months on i thought is was me till i found others never had a problem with the same model cant thank them enought great bit of kit and great staff thank you the team at Cadac

"Bought one of these BBQs earlier this…"

Bought one of these BBQs earlier this year primarily for it's size and weight upon using it I have found some issues if it's not level your food can and will roll off ie sausages because the grill level has no Recess to stop this happening next and a real pain the flame can and does go out and it's very difficult to see if it has
The lid is also a pain even if you use the hook to hang it on the side
Good points
Non stick is excellent
Setting up is easy and cooks well providing the flame hasn't blown out
Would I recommend it No not until it gets modified

"Our Cadac Citi Chef is dangerous and…"

Our Cadac Citi Chef is dangerous and virtually useless. The flame blows out is the slightest breeze. We contacted Cadac within the warranty period and they were very dismissive about the issue.
The dangerous issue is the flame goes out and gas continues to escape. If you try to relight the gas the following explosion blasts the lid up. This happens multiple times on every barbecue session. I want them to replace it with a better product but they have not responded to my emails. I have put the video on YouTube. Just search exploding Cadac.

Please note. I did contact Cadac to complain about the issue over a year earlier. I was efficiently and politely fobbed off and told the issue was to do with either gas regulator or the brand of gas used.

"Our Cadac developed an issue where it…"

Our Cadac developed an issue where it caught fire after use damaging the burner plate and the dome. Even though our warranty had run out Cadac were amazing. Collection was within days and dome and burner plate replaced. Carol was amazing and always contactable and we experienced wonderful service. Can’t fault it, and want to say a massive thank you to all that supported us.