"Fantastic customer service"

Fantastic customer service. Can’t ask for better !

I unfortunately had an oil fire in my bbq due to over zealous oil marinade 🤣 so all my ignition. Wires had burnt out.

Very happy to buy new ones but could not find the part listed on the website. So emailed customer service.

Super helpful there and actually just posted them to me.

Nice and easy to fit once I followed the instructions.

No more matches for me 🎺🎺🎺

Thanks customer service team 👏👏👏

"Brilliant customer service"

Brilliant customer service. Sent parts to be replaced with very clear instructions. Excellent service from Cadac

"Customer service a joke"

I recieved my cadac cooker but then realised it did not come with the griddle plates as in the photo on the website.
It says on the box they are a optional extra but when you purchase it the option extras don't show the griddle plates.
I contacted there customer service which is a joke.
They said I can return it at my expense which is wrong as the item is not as described in the image they show.
They even put an image in the email showing the same item with the griddle plates.
On there international website it clearly says it doesn't come with the griddle plates but the UK website is different.
My advice is don't buy from this company as the clearly don't care once they sell you the item

"Cadac Safari"

Absolutely love our cadac safari. We take it with us when we go eventing , it has widened our menu choices as we can now enjoy pizza steak BBQ's stews chilli cooked breakfasts and much more.
Customer service is excellent with efficient helpful staff.
Highly recommend this company.

"Cadac thermometer faulty"

Purchased cadac thermometer from retailer and digital display unstable on first use despite battery OK. Have had other cadac products which are of high quality. Contacted cadac and they replaced it free charge. Very impressed by their excellent customer service

"Professional, Knowledgeable & Helpful"

Professional, knowledgeable, helpful.

I own a Cadac 4 burner Meridian that I love using.

My experience with Cadac in particular Carol has been exceptional. She helped understand what we were talking about and guided me to just the solution I needed.

Sincere thanks and can’t recommend Cadac enough. So glad I purchased a Cadac.

"Excellent customer service"

We recently had an issue with the igniter control on our carri chef 50
Following contact with Customer Service Carol went above and beyond and quickly dealt with the problem by dispatching a replacement unit
Well done

"I will be back 👍🏻👍🏻"

Throughly wonderful service with a friendly professional attitude fully recommended
Thank you
Regards Michael Smith

"Fabulous Service from a great company …"

We have had two minor problems with our cadac chef 30 . And I’m so pleased to announce that both problems were sorted out at no cost to ourselves and n a very quick manner. Thankyou Cadac , a great bbq and a great company

"Perfect product great value "

Perfect product great value and excellent service will definitely use again