"We had a problem with the bag on our…"

We had a problem with the bag on our citichef contacted Cadac and they resolved it very quickly absolutely fantastic more companies should follow there example. Great grill great customer service nothing more to say.

"Brilliant service from the Cadac…"

Brilliant service from the Cadac aftercare team!
I recently purchased a Safari 2 Chef and was really concerned when it burst into flames on first ignition.
Having explained what happened to the team, it appears that it was not due to a manufacturing fault but probably due to incorrect connection of the gas supply.
Despite this, Cadac replaced the damaged unit free of charge. What excellent customer service that’s not always replicated elsewhere. Thank you Cadac!

"Excellent customer service"

I contacted cadac customer services on Wednesday and spoke to Katherine, after explaining my issue she emailed over a DPD returns label, I returned the failed item on the Same day which they received on Friday, 90 mins after they had signed for it my replacement parts where posted out and I received them today Saturday. I can not thank cadac and Katherine enough for their great customer service and will definitely recommend them to friends and family and continue to use cadac in the future when I’m ready to upgrade my bbq.

"Perfect Customer Service"

After receiving a damaged cadac product from GoOutdoors and being told to return it to a store and order another online, and wait for a refund, I spoke with Cadac uk who are sending a replacement part in the next days post. Absolutely excellent customer service from Cadac UK and not good from GoOutdoors.

"All I can say is that we don’t live in…"

All I can say is that we don’t live in a perfect world, pretty obvious hey. When I bought my Median 4 built in BBQ recently there was minor bit of shipping damage, when I say minor, it was a very small dent about the size of thumbnail. So pretty minor. When I mentioned it, I was offered a full replacement which I declined as it wasn’t that bad. Two days later I received a few Goodwill items, appreciated but not expected. I was super impressed in that a week later the complete damaged part was sent to me, wow, how good was that. Then I bought an accessory (TEPPANYAKI PLATE) which I had a couple of product designs queries about. In this regard, I had several calls with the super efficient Kathryn to sort my query out. All swimmingly well. In my book CADAC and Kathryn in particular are just excellent.

To conclude, the non perfect world i alluded to at the start of this review is improved enormously by the very positive attitude .

"safari chef"

Bought the safari chef - absolutely love it! Had a problem with the ignition - contacted Cadac - excellent customer service. From initial contact to conclusion, prompt in responding to emails, helpful with advice and information and in resolving the problem.

"Omg that was scary"

Omg that was scary .. the whole bbq set on fire .. really bad quality I won’t be using Cadac again. The blue plastic started to burn and set alight very frightening indeed.

"Dangerous product"

Grill, when used with the dome for cooking pizza is dangerous. The first time we used it the temperature got so hot it melted the locking collar which holds the legs and the whole thing collapsed. Cadac gave an answer which made no sense and told us to go and buy a replacement part. The response time was very slow and unhelpful. We will not be buying anything Cadac related again. We have since seen several reviews on forums that state that the same thing has happened to others.

"Cadac pizza stone unfit for purpose"

bought pizza stone first one delivered arrived cracked replacement received and cracked in use only on medium temperature, cadac wouldn't replace said it had been over heated very poor after sales and trying to avoid warranty claim

"Food in the woods"

Great piece of kit, have Carri Chef with chef pan, so many uses, love the pizza stone great pizzas once you get the hang of it, also love the tapa dishes when using the grill..