"Excellent service"

Ordered a replacement cooking tray for my Cadac BBQ. Arrived in double quick time. Super service.

"EXCELLENT"

I could not fault the service that I was shown from CADAC.
Nothing was too much trouble.
Great product knowledge.
Great response time to email enquiries.
Any questions were answered in detail.

"Great delivery service"

Just purchased a pizza stone to go with my cadac, fast delivery and well packaged on arrival

"No fuss aftersales"

My grill malfunctioned and although out of warranty Cadac arranged for the free pick up and assessment of damage. The speed, efficiency and friendliness of the team made the whole experience hassle free. Thank you

"Quality service. Had a plastic collar on my Cadak safari…"

Had a plastic collar melt on my Cadak safari chef 2 BBQ. It was only 4 years old and I thought that it would be a non-serviceable part and would have to buy a new BBQ!
I emailed CADAC UK customer services , they knew what the problem was and sent out a spare part free of charge. All within 5 days which is very good service.

"Brilliant response when I contacted…"

Brilliant response when I contacted Cadac customer services after the glass heat ring broke on my Cadac Brae 40 BBQ. A replacement item was dispatched immediately at no cost. Fantastic product, I am so pleased with it and first class customer support and service under guarantee. Thank you again.

"Love my cadac chef 30"

Love my cadac chef 30, it's so portable. When I had an issue with it, a quick email to cadac uk got the spare part sent to me within days. Good company to deal with

"I bought a carri chef from cadac…"

I bought a carri chef from cadac recycled. When it was opened there were parts missing but Allison from the warranty support team was fantastic. She got the missing parts sent out extremely quickly and solved the problem.

"Followed the warranty issues site instructions"

Followed the warranty issue site instructions, cadac replacement legs arrived next day. Brilliant no fuss, thanks.

"Cadac gas leak"

The service response and communication from Cadac has been excellent we’re very happy with the outcome.
One very small issue is the item was perched from Camping International this company was emailed twice at the beginning and we never did receive any response.
I would say if they’re a nominated supplier then they should respond in some way even to say you need to contact Cadac directly.