"Fantastic customer service"

Our pot stand broke within the guarantee period, emailed a photograph to Cadac on Sunday, new part was posted out to us on Monday. Absolutely fantastic customer service from Allison in the Warranty Support Team. Thank you Cadac 👍

"Faulty Cadac Trio Power Pak"

I had an issue with two faulty gas canister ports on the Cadac Trio Power Pak (Model 370) and the service received from the Warranty Team was excellent.
I used their contact form on the website and they responded within the hour. The issue was resolved within 4 hours and a replacement is being sent today.
Fantastic customer service.

"Excellent customer service"

Excellent customer service after i experienced a bbq fire. Replacement within weeks along with accessories.

"Excellent customer service"

Brilliant service brought a Cadac carri chef 50 on opening discovered the bag missing called Cadac they took my details the next day a bag arrived. Excellent customer service and support thank you

"Looking for parts? Get in touch"

I’d been searching for a replacement grill for my bbq for sometime with no joy. I contacted cadac uk and Allison from customer services got back to me the next day. She supplied me with an invoice for the part I was looking for and it was delivered 2 days later. Amazing assistance, quality part and fast delivery. Thanks Allison and cadac for your help. Thumbs up!

"Contacted Cadac for a replacement jet"

Contacted Cadac for a replacement jet. Absolutely great service - Allison made everything easy and I had the replacement part within two days of my contact email....very efficient !!

"DONT TRUST A COMPANY WHO IGNORES YOU!"

I give this company a 1 star for their terrible customer service when something goes wrong.

We all know and understand that on occasions things do go wrong, the reflection on a company and how good it is will what they do the the problem to take ownership and resolving it.

When we contacted them with a problem they were not interested. A new purchase of a grill which came with a cover, the first use revealed a poor seam on this causing it to split open. One would think that a simple apology and a replacement of the offending product, which would probably be minimal cost at trade price, no they made a big deal about it, wanted to see pictures, TWICE, we sent them and they "did not get them" despite the massage being shown as "delivered" so we sent a second set and had no reply, six more messages generated no reply, we gave up as the time and effort was just not worth it.

I guess by not replying they win since we never got a replacement, that however is very short sighted as now we have posted a negative review and will NEVER buy from them again, not only that but we make an active point of tell people how bad the service was, not only on our Vlog but person to person.

Any company that would risk loss of customers by treating brand loyalty this way deserves bad reviews and to lose customers as a result.

"Excellent knowledge and service from Customer Support"

Only contacted for advice on converting our existing Cadac or sourcing 50mbar compatible Cadacs but must say the response was excellent and very helpful indeed

"Had a problem with cadac safari"

Had a problem with cadac safari - after contacting the company they sent a courier to collect it. Within 48 hours contacted me again to say a new base unit would be despatched which I have now received.
Excellent after sales service from a professional company !!

"Having used my Citi Chef 50 throughout…"

Having used my Citi Chef 50 throughout the summer I can honestly say it’s one of the best purchases I have made. So simple to use, it’s large grill easily copes when we have family get togethers and it’s really easy to clean. We also purchased a Pizza Stone and a Paella Pan as the cooking surface can easily be changed unceasing it’s practicality. Wouldn’t be without it 5 stars 👏🏻👍🏻