"Outstanding and knowledgeable performance "

The customer service agent was a knowledgeable person. She really did an outstanding job for being so patient, polite,experienced and being problems solver.

"Refund delay "

Prior to this call, I had called about seven times inquiring about my refund. Each time I was told the same thing yet nothing happened. One employee promised to look into my refund and call me back but he didn’t. After 7 months of dealing with this, Denzel was able to promptly resolve the issue within 24 hours.

"Columbus is the MVP"

Columbus was patient with me, he was accommodating, and I got the impression that he did everything he could to help me with my travel plans. I wasn’t an easy customer either! So, again, thank you Columbus! You deserve all the raises!!

"He was polite and took care of business…"

He was polite and took care of business and spoke good English

"I called and spoke to Wade in regards…"

I called and spoke to Wade in regards to my concern about receiving 2 different emails and same Trip ID numbers, of which in my mind lead me to believe and think I was being charged 2 times, after his explanation of what it is, immediately i felt a huge relief. Great customer service.

"Trending walked me through everything"

Trending walked me through everything

"Refund and overall experience due to Adam the representative."

Adam Smith was my representative helping me. He went above and beyond to help change my flight and also get me a refund for a previous flight. This was a difficult refund to get because a hurricane was coming to the destination we were going to, but it was not quite there yet so flights were still in route, not canceled. But we did not want to get stuck staying in that destination, why I needed to cancel the flight. Thank you Adam very much for your help. It made a stressful situation much better!

"Roein was courteous"

Roein was courteous, helpfull and very knowledgeable.thank you very much.

"Travis was kind and very helpful"

Travis was kind and very helpful. He assisted me in getting my fare down to the original fare that I was trying to purchase when the fare changed while I was in the process of purchasing my ticket. I am very grateful for his help.

"We paid for a round trip flight but…"

We paid for a round trip flight but when we got to the airport the airline told us our flight was never paid for. We called look by fare and they made us pay an additional 1600.00 so we could get home! SCAM!!!!!!