"Leaseholders Certificate sent to Mainstay."

In 2023 Mainstay Group contacted all the leaseholders resident at our FirstPort managed property concerning the need to fill in and return a Leaseholder Certificate form.
The form they sent was not the form shown on the government website.
I completed a form dowloaded from the government website and sent it off by recorded delivery.
Some time later I, along with all the resident leaseholders, received a second letter from Mainstay Group saying that they had not received our completed forms.
I emailed them attaching photos of proof of posting and proof of delivery.
They acknowledged receipt of my completed form.
Any resident leaseholders who did not have proof of posting and proof of delivery - ?

"Mainstay Good - First Port... awful."

This review is written in retrospect because unfortunately Mainstay are now part of First Port.
I lived in Fulford Place York for years with no problems. Mainstay were excellent, services good, annual meetings with residents etc.
Since they were taken over by First Port everything changed, read First Port reviews and you'll see what I mean.

"Delayed our house purchase by 5 weeks!"

Currently trying to purchase a property that is managed by Mainstay Group/FirstPort and my solicitor has been chasing the maintence pack for 5 weeks!! This has held up our purchase and we are currently homeless as we had to let our sale complete otherwise our buyers would have pulled out!

"I attended three interviews for jobs…"

I attended three interviews for jobs with this company and never heard back about any of them. I understand this with just applications but to not hear after interview is frankly rude.

if that is the way they treat people I could not in good conscience recommend them for anything.

"Absolutely terrible service"

Absolutely terrible service. Trying and failing miserably to transfer tenancy of the small part of land outside my property whilst I sell my house.
Never answer the phone.
Never answer emails to myself or solicitor.
About to lose my house purchase and sale due to incompetence.
Whole process is meant to take max. 15 days - we haven’t even heard back from them in twice the amount of time.

"Sue-Ann Stirton"

Sue-Ann Stirton from the Company Secretarial Services team is very dedicated, and endeavoured to achieve the right result for us in relation to an issue we faced. Thank you once again Sue-Ann.

"Terrible service with my property…"

Terrible service with my property maintenance.

"The worst ever letting agents"

Have been renting with them for a year. The worst company ever. They ignore all the emails, don't pick up the phone (or say that "everyone is at the meeting"), refuse to deal with the maintenance things, and delay the return of the deposit. Very unpleasant staff members - particularly Jemma Minett (very unhelpful and the most evasive "senior" staff member).

Avoid at all costs. Now they are called Campions but nothing has changed (the same staff, the same approach)

"The service was available all through…"

The service was available all through the day, the person at the officebwere always polite. Loved that the parcels got delivered without being physically present.

"Soufiane"

I really appreciate for Soufiane assistance as always, he is very friendly & polite, always help residents with smiling