"EXTREMELY HELPFUL STAFF."

EXTREMELY HELPFUL STAFF.
JULIE GRIFFITHS HAS BEEN HELPING ME GET A SPARE KEY FOB.
ALWAYS REPLIES TO EMAILS AND IS VERY THOROUGH. THIS IS HOW CUSTOMER SERVICE SHOULD BE...WELL DONE.

"Answering a leaseholder enquiry"

Mainstay were quick and informative n responding to my enquiry as a leaseholder.

"I can't register"

When I tried to register on the website I didn't receive confirm email.

"5* to Hugo"

I needed to obtain a management pack for my house sale which was holding the process up as solicitors had not requested it. Hugo could not have been more helpful. He was easily contactable and managed to sort what I needed in less than 24 hours. 5* service.

"My issue was raised and noted"

My issue was raised and noted, email forwarded to the relevant person.

"Re Property Management: Recent Communication"

I have had the pleasure to correspond with the new Management Team for St Marks Court, Worcester and they have been nothing but helpful and understanding. My main contact is Sophie Mead who is just exceptional with her level of customer service and it is such a welcome change.

"Had problems accessing the portal"

Had problems accessing the portal your member of office staff were very helpful and provided help immediately
I also needed to contact Laura owen who emailed me prompt ly and gave me info I required

"so easy to deal with and polite"

so easy to deal with and polite.
constantly kept me up to date which is refreshing. would highly recommend

"My issue was dealt with promptly and…"

My issue was dealt with promptly and communication was excellent. I find access through the portal very convenient. Emails and phonecalls were all answered quickly.

"Quick response from Mainstay Group."

Quick response from Mainstay Group. Well done on keeping me informed.