"Very good service and communication at…"

Very good service and communication at a fair price. The only issue was that my 30 cardboard boxes were delivered to my apartment still packed together on their three wooden pallets, which caused problems with unpacking the boxes and with disposing/recycling of the pallets at my building. It would have been nice to have been given the option to have the boxes delivered loose so I would not have had to deal with that.

"Great care and efficiency"

Great care and efficiency, making our move simple.
Our goods arrived wrapped, intact, and in perfect condition.
Unfortunately the carrier at the other end (Malta) was nowhere near as efficient, and we were left waiting for hours for our delivery by a subcontracted driver.

"Where to start… Book somewhere else"

Where to start… They offer great customer service until they have packed your stuff and possess all the power over your stuff.
The guys who came to pack our stuff on the moving day wasn’t aware that we had booked them to pack the stuff. Even though we had it in writing from the company and confirmed it over the phone the day prior. It was pure luck that I had extra bags and boxes to pack the remaining stuff in, otherwise they wouldn’t be able to pack everything on that day.
We received a quote to pay £5K and they billed us more than double, £12K (!). They said it would take 2, maximum of 4 weeks, we received our stuff after 7 weeks. They deliver everything curb side, which essentially means they dump the stuff in front of your house and leave. The pallets they use are so massive that they won’t fit in an American standard sized lift.
I would not recommend them to anyone. It would have been a lot cheaper and quicker for us to rent an entire container with the additional services then to go with 1st move.
When I summarised our experience and chased an eta for our stuff, they didn’t even give one apologetic sentence.. Which just shows that they don’t care about the customer service one bit, once they have received their money. They also pretended to send us links to review them on Tripadvisor, however we never received the links. Which is a massive red flag and explains why Tripadvisor have 4.5 stars, while Yelp has 1 star and Google have 3.8 stars. Very dodgy!
The only positive part was that our stuff did arrive in a good condition which of course is a huge relief… But your belongings are better off with a different company, hence my one star.

"Highly professional operation"

Highly professional operation. Quote, honesty, quality of people, delivery estimate - everything from initial contact to final delivery was top notch with no surprises. I was very pleased with how 1st move handled my international relocation from UK to USA. Highly recommended by me and will be my go to for any future relocation needs.

"The team is exceptional."

The team is exceptional.. i moved from London to the UAE which is quite specific in terms of rules and the team knew from the get go all the specificities and details required. They handled everything from A to Z perfectly. From pick up and packing, to packaging, delivering and unboxing. On time, always following up. always on top of everything. Had quite a few fragile items and they just did a perfect job. I am super happy i chose them and will do it again and again any time. Highly recommended, experienced, professional. Thank you so much.

"Outstanding service!"

Outstanding service!
Shipping my personal effects overseas could not have been made easier in any way.

"1st Move International is a very professional company"

1st Move International is a very professional company. They did exactly what they said they would do. My shipment was well packed and arrived at the destination exactly on time. I would recommend them to anyone wishing to ship personal effects across the globe.

"UK to US with flying colors!"

I shipped furniture and personal items from my parents house in Sheffield UK to Connecticut USA after they passed away so more sentimental than anything else. Included rocking chair, dresser, chest, glassware, old records etc.
Have to say I am thrilled with the outcome. I put 100% trust in them and they came through with flying colors. From day 1 getting a quote to receiving everything in one piece. I never met anyone, not even when they picked up in Sheffield, but I felt comfortable with them as they communicated well and were confident of their own process.
Many thanks!

"Good communication"

Coordinated moving while I was away and everything arrived fine with plenty of communication and updates on the shipments progress

"Better communication when everything…"

Better communication when everything arrived in the US. I had no idea that it was arriving when it did luckily I was home