"Unhappy customer, damaged furniture"

Customer service great but packing very poor. My furniture (family heirlooms) was damaged on arrival as it had t been packed properly for export to Australia.
I was also told I didn’t have to pay anything more but had to pay customs here. All in all I wouldn’t recommend them as it’s cost me money to get my things repaired as insurance would pay to repair my items. Very disappointed:(

"I had a very good experience working…"

I had a very good experience working with First Move to ship furniture from England to USA. Staff are friendly and helpful, offering good advice about filling in quirky customs documentation and other aspects of the procedure. Everything went to plan. Tracked the container ship leaving London and arriving in New York. Furniture arrived very nicely packaged.

The only stressful part was trying to contact the local delivery company to see if they needed assistance unloading the pallet from their truck. Their 'phone system was down for several days apparently. However, when the truck showed up they managed to move the pallet into my garage so everything worked out ok.

I would definitely recommend 1st move and will probably use them again in future.

"Can't fault 1st Move"

Can't fault 1st Move. Great communication and guidance, super-speedy packers and delivered to our door on schedule. Would highly recommend.

"Extremely professional and efficient…"

Extremely professional and efficient and all the team from start to finish were very personable.

"House move to Vancouver"

1st Move International was very professional and careful with our belongings. The process was smooth enough and helped us feel less stressed about moving abroad. The delivery of the cargo was delayed by a month once it reached Canada, but that was not due to any fault of 1st Move. We were told delays were a posibility and the team was quick to send us contact details of the agent who was supposed to receive the shipment here in Canada. When opened the Shrink-Fast packing everything was intact inside, which was surprising and a great relief for us. We are really grateful for this and would highly recommend!

"A model of efficiency and expertise."

The entire process was expertly, professionally and efficiently handled from beginning to end. Extremely careful handling of my property, everything exactly as planned in terms of timing and cost. One of the most important things was that communication was regular, accurate and continuous. I am so pleased that I found this company and would recommend them to anyone shipping goods Overseas. Unpacking at this end was quite fascinating to see how incredibly efficiently and safely things had been packed.

"House move to Barbados"

The whole experience with 1st Move International was easy and smooth. Nothing was too much trouble for any of the team. When you are moving abroad it is a stressful time but the team made it a great experience. The delivery of the cargo was exactly on time to the port in Barbados. When we got the shipment from the port everything was intact. Amazing team. Would highly recommend!

"Excellent Service and Safe Arrival"

This is a different way of moving "part container" personal effects. I was a bit worried about the concept but Tom in the UK was extremely good at explaining the system and I have to admit it worked perfectly. 1st Move kept us informed in virtually every step of the journey. Our goods were picked up, transported then palletised and shrink wrapped at their Warehouse in Bristol. Our goods arrived in Australia (Brisbane) where their partners Conroys dealt with the Australian part of clearing Customs. All 112 packages arrived safely and intact. So of course - I would thoroughly recommend them!

"Generally excellent with a few comments"

My things were moved safely and nothing was lost. Only one very fragile item was broken. The packer was efficient and the delivery was much earlier than they said. It would have been nice to know a day or two ahead of time when to expect delivery instead of only hearing on the same day. Also I was disturbed by all the bubble wrap used for packing. Perhaps paper would be more environmentally friendly?

"Move went very smoothly and everything was packaged securely and nothing was damaged."

Move went very smoothly and everything was packaged securely and nothing was damaged.