"I bought upgrade version of Snagit…"

I bought upgrade version of Snagit after using it for many years. It chrashed and will not open. Sent requested reports to support 2+ weeks ago and nothing.
I want my money back.

"The dynamic captions do not work"

I updated to Camtasia 2024 for Dynamics Captions which costed me about 133 euros.

I followed their instructions with every step and yet the AI transcribed captions (Dynamic captions) where so bad, I have to adjust about 50-90% of every word transcribed and Camtasia adds to many words which destroys the timing and forces me to leave blanks and move around words. When I commented on their Youtube-guide to let them know about this they completely ignored me and tried to educate me on how to do it (which in fact was the exact same best practice they tried to educate me about).

Instead of acknowledging the feedback and problem they avoided to answer the criticism at all and said "this works for me every time." Not serious at all.

"Terrible customer service"

Some of the worst customer service I have ever received. Spent half an hour on live chat and after no resolution was found, I was told my query was being given a ticket and being transferred to email. 2 hours later and I've heard absolutely nothing, and the link they did send me for my query was broken and gave a 404 error.

I've lost count the amount of time Camtasia has crashed for me, don't waste your money.

"The product maybe great but I don't get…"

The product maybe great but I don't get a software key a week after paying for it. The software key is nowhere to be found: receipt, email, account on their website. I don't have luck in reaching their support either.

update: I'm dropping rating from 3 to 2 stars, as their response to my review is to "provide more information", rather than trying to fix the problem (I had provided my order number). I don't what they want, and how I can help them.

update: The response to my update was swift. Kudos for that. My trouble is that I keep getting the nasty "Your Trial Ends in x Days" error. It won't go away until I either "Continue Trial" or "Enter Software Key". The problem is, I have already bought it.

"I can honestly vouch for the vast majority of one star reviews on Techsmith"

As an old, experienced Microsoft/Apple software developer and user of Camtasia Studio and Snagit since their beginning I can honestly vouch for the vast majority of one star reviews on Techsmith....everthing from poor customer support to upgrade and/or maintenance scams.

They've gradually pulled 'software dependence' scam which is the norm for most internet children nowadays. Once you get hooked in they continously try to get you to get a 'maintenance agreement' and/or upgrade to the latest, greatest. And now, guess what, they are going to an overlapping subscription service where it appears you not only have to pay a yearly sub fee for the program but an additional fee for 'maintenance' which is poorly portrayed. This is typical for software companies and mine has had to do so on one of our products but we gave choices of monthly, 6 months, yearly or a perpetual license with the option to cancel and get a pro-rated refund at any time.

I was discussing the potential purchase of TS's Audiate but was told by them that there was only a 14 day refund window which is a joke as the use of Audiate would take the average person way beyond that to get the expected output and interaction with Camtasia Studio.

So, yes, most of these 1 star reviews are dead on the money and being an old dev with high end equipment that knows how software interacts with it, I'm in a place to say, you're right ladies and gents!! These 1 star reviews aren't just needless rants!!

On an ending note they've pulled the community forums and this was a useful source of TS issues and sometimes solutions. Whenever you see a company pull their community posts it's a sign of massive ghosting and censorshop as the posts exhibit issues and trends direct from the horse's mouth.

"Stars are falling. Welcome to the new subscription "you owe nothing" model!"

12 years of love and hate. Snagit still a must have and Camtasia with it's continuous struggle to be something different (and keep up with the year of release like Microsoft, nah they don't) other than any of many video editors (Da Vinci is free btw) with different nice tricks (some open source software already has since years before).
Well, back to the story, my love-hate relation was in the love state but surprise, a mail we all loyal customer received arrived like a cold blade in the back, with a link of a video of a lady I stopped after 10 seconds of non sense content.
Now the news! our beloved company enters the subscription model; welcome to: "you won't have anything and will be happy model". ... Waves the audio company did the same .. the backlash made them step back, a good case study just saying.
Anyway ... Snagit is still an awesome product, a must have in the corporate jungle, like a swiss knife that helps your already reduced memory capacity (one of the after-pandemic gifts) to survive the panic of your manager ordering to document or create an SOP, or present a RCA.
Support line, even with contract is still another hate-love relation.. sometimes ending in you explaining to the support guys how the product works (because you rtfm) ... read the manual.
So which could be the next surprise in this world where a company like VMware was sold in a matter of two months, all licenses in the limbo and their support null. Maybe the new model will not work for all of us, you didn't ask, maybe we say it's enough of renting everything, from music to an useless phone app to get out of the stress, maybe it's time to visit to the Open Source dark side, wouldn't be bad seeing more robust support communities in Reddit i.e..
It would no surprise me another mail saying the company ended up sold to a fast food chain.

"Camtasia is a joke"

Camtasia is a joke. I have lost count of the number of times it has crashed during important work. Absoltely shocking.

"Camtasia werkt alleen met Microsoft…"

Camtasia werkt alleen met Microsoft Office 365 64 bit. Dus als je dat niet hebt heeft het geen zin om Camtasia te installeren. De Camtasia helpdesk heeft geen idee hoe hun eigen producten werken.

"Been using Camtasia on and off for 10…"

Been using Camtasia on and off for 10 years.The software is nice and easy to use.

Most recently subscribed to the 2023 version, which crashed and reverted to a trial version.

Support is pretty hopeless so far. Apparently, they need time to sort it.
I'm not hopeful looking at some of the other comments on here. (Gave it one star)

Three hours later: I'm now with the third support person. I guess at least they are trying.

Another three hours later: (changed to four stars)
I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site.

Huge thanks to Anthony for sorting it out quickly and painlessly

I just hope this crazy error was a one-off.

August 2024:

The issue wasn't a one-off and now I'm once again in the support loop, getting questions and instructions that are not at all helpful.

The software is great when it works, but Techsmith really need to sort out their support. 24 hrs later I'm still no further.

"I have spent 10 years working with…"

I have spent 10 years working with company. The software is horrible. They sold me on their latest version the 2023 application because the other version kept crashing. What a waste of money and time! Camtasia crashed 15 times and I can’t open the project.

They couldn’t restore it. I wasted months getting this done. I’ve spent 24 hours working on this (only getting 3 hours of sleep) only for the new version that I just paid for to crash yet again and now I am out of weeks worth in of content.

I should have stuck with Premier Pro! Do not use this company unless you want to lose important information, especially if you are a business.