"Top quality spare part service, friendly and efficient"

I needed a spare part for our 18-year-old shower and within one day Esme had identified the part after I sent her a photograph. I have ordered the part and it will be with me very quickly.
She was absolutely brilliant, and when I rang back to Reception, they answered Very quickly before passing me through to Esme. I am delighted with the excellent service

"Fantastic service from Matki on a…"

Fantastic service from Matki on a shower that we bought from them many years and has really stood the test of time. In particular have to give a shout out to Lucas who went the extra mile in helping

"Excellent customer service"

Excellent customer service. Staff so helpful and polite. Solved my problem for parts with ease and professionalism.
Would highly recommend.

"Excellent aftercare service"

Excellent aftercare service over a period of years - first to replace a shower door, without a quibble, the hinges of which had degraded over time due being in a very hard water area; second, more recently, from Lucas, quick response to a request for a replacement door seal. Painless experience both times.

"Brilliant service from Josh"

Brilliant service from Josh, shower was getting on a bit but given great service. Time to replace some parts as preventive maintenance. All available and dispatched next day helpful and pleasant to do business with. I would not buy any other shower make based on my experience.

"Fast Flow shower trap spares"

My Matki fast flow shower trap flange fractured after 16 years service. We had replaced the cover over the years due to fair wear and tear, so only need broken flange/seal replacements.
Spoke to Esme who was brilliant - very helpful and friendly. She requested photographs to confirm actual part. All done by email and spares ordered shortly afterwards.

"High quality products and service."

I have a Matki shower which has a two lever mixer function. My husband put it in 10 or more years ago. He was a plumber -he died. The shower temperature stopped working. I spoke to Matki about this in some detail and a very nice young man called Josh, recommended the part for that shower, he couldn't have been more helpful. In the end another Plumber managed to fix the shower without ever opening the package from Matki. I rang the company and there was absolutely no problem about returning the part. I am very pleased with their service and the quality of the product.

"Great service today from Esme & Josh in…"

Great service today from Esme & Josh in dealing and then me being able to order the correct product.

Very professional thank you very much.

I would highly recommend the company.

"Spare part delivered quickly as promised."

Ezme was very helpful in identifying a spare part for a shower that was installed some years ago. She had it despatched very quickly as promised. Thank you we now have our shower working again.

"Great experience today dealing with Lucas"

Great experience today dealing with Matki. Needed help updating some of the parts on my amazing shower. Not all were needed but I want many more useful years out of it so invested in some new heads and hose. It’s over 10 years old and some bits no longer available so Lucas guided me through the options and was extremely responsive. Genuinely great experience!