"Quick and helpful reply from Lucas at…"

Quick and helpful reply from Lucas at technical support together with great experience with customer services team

"great service"

my mother had a new door installed .and was very happy with it she recently had a fall and broke one of the seals
I got a very poor response from the installer about spare parts .
so reached out to Matki the manufacturer who delivered a hole new set of seals the next day free of charge.
So a big thanks to Lucas from me and my mum above and beyond expected service.

simon

"Incredibly helpful"

Incredibly helpful! Quickly sourced all the spares I needed and clearly cared about providing great service.

"Excellent customer service "

We recently had a Matki shower door fitted to replace an existing door. They did an excellent job and left us with a bottle of cleaner and a cloth to maintain the glass. This has almost run out and I sent an email to the technical department to ask how to obtain a further bottle as it is an excellent product. I received a very prompt reply. Very satisfied with my experience with Matki.

"Excellent service from Matki"

I contacted Matki regarding a replacement seal for my shower, their Technical Department responded to me on the same day requesting further information which I sent immediately. Upon receipt of the information they sent me the part number and a number to ring their Customer Service which I did and received the same prompt and efficient service. I ordered the seal on Monday and received it on Wednesday of the same week. Very imoressed.

"Spare parts for showers."

I needed to order some spare parts for our showers. Because the shop where we purchased our showers doesn’t keep the spare parts, I contacted Matki directly. They replied to my email within an hour and Lucas was really nice and helpful. Got my spare parts the next day. Very happy with the service I wouldn’t hesitate to use their service again.

"Really good and useful installation and post-installation sort-out service"

I recently installed a Matki shower enclosure but found the door wasn’t closing properly. Matki offer a service whereby they will send out one of their own engineers to sort out installation problems or replace ageing parts. My daughter - who also has a Matki shower - had successfully used this service so I arranged an appointment. The engineer - Andy Bateman - was excellent. It turned out the problem was a faulty part, which he replaced under warranty. Having this service available is a huge benefit of choosing Matki showers

"Great after sales experience"

I have contacted Matki's after sales service a few times over the years and their customer service is really excellent. The agents respond very quickly and always let you know if the part you are looking to replace is under warranty or if not then they advise the relevant availability and cost. Today I contacted Lucas, who was polite and helpful and has arranged for the parts I need to be sent asap, under my warranty as well which was an added bonus!

"Replacement of old discontinued shower waste"

Contacted Matki for advice on replacing an old corroded shower waste trap. Esme was very helpful and responded quickly with all the details for the replacement parts and costs. I proceeded to place an order with her on the Monday and everything arrived by Thursday. Very good customer service and would use again based on this experience.

"Matki corner shower, roller assembly unfit for purpose"

Matki Colonade corner shower unit.

Fitted some years ago but has had little use as in spare room en-suite.

Not for the first time the PLASTIC blocks which are the top roller assembly have failed. There is little support to the wheels which have sheared off.

Obviously poor design and not fit for purpose.

Yes! Matki say they will supply 2 x replacements
…. for….wait for it……£130.73 inc.vat !!!

2 Small plastic blocks and four plastic wheels, daylight robbery.

As it happens we have two main bathrooms about to be refurbished, in view of this poor response from Matki it is plain we will not be considering Matki!!

Terrible after sales!