"Really helpful support from Matki…"

Really helpful support from Matki customer service. We had a small issue that did not need a call out fixi g a hinge.
I was told how to take the hinge off and managed to replace it via parts on line.
Thank you.

"Brilliant customer service"

I have a 7 year old Matki One Quintesse shower enclosure and a few of the seals were a litttle worn and tired looking.

I emailed Matki and they very generously sent me a selection of seals that have enabled me to get the shower looking as good as new.

I'm most impressed with the excellent customer service.

"Matki Technical Support"

I called Matki for technical support in connection with a problem that had developed with our Matki Elixir EX28 Shower. I can only describe my customer experience as superb, in fact one of the best customer service experiences I've had in my entire life - and I'm a wrinkly! The technical support person I spoke with, Esme, listened intently to understand the problem, asking relevant questions. Esme then followed through by providing a costed solution. Replacement parts ordered and paid for over the telephone and confirmed by follow-up email. Parts being dispatched as an urgent action. Brilliant! I could not ask for more.

"Excellent after sales service "

Thank you Alan for fantastic after service visit. Excellent service, quality work, friendly and efficient. Replaced the faulty items, and went the extra mile fitted the seal properly and showed me how to clean the drain. Ewww
100% recommend Matki products and after sales service from Alan. Thank you

"Great Customer service"

We needed a spare part and they had brilliant customer service and very reliable. Would highly recommend!

"Phone call to arrival in 2 days"

Following 15 years of use, our Matki shower required a new valve (and service kit). It was not in stock, but the manufacturer supplied, having tested the part.

The order was telephoned on Monday afternoon and arrived on Wednesday morning.

Our amazing shower is back in full working order again !

Thank you Cameron and Matki for this exceptional service!

" Recognition "

This review is to give recognition to the Matki technical department, specifically Josh for the brilliant support and advice over a number of calls this week. He understood and advised immediately on the issues I had.
Not often I make these kind of missives but felt the need to as I find these days the level of response they provided is rare.
ie. Quick, knowledgeable, very helpful and friendly.

"Very helpful staff"

Very helpful staff. Esme very good at advising me on the best way to proceed.

"When all is said and done, very helpful"

I had some problems with an older shower door. There were some bumps on the way, but at the end of the day, Matki have been extremely helpful, friendly and supportive in resolving the issues.

"Excellent After Care ServiceI "

I emailed a request for information to remove the waste cover off our shower tray. Lucas emailed very good instructions very quickly. Problem solved. Excellent After Sales Service.