" Excellent service "

Ordered a part for my eighteen year old mixer shower on Monday, received it two days later. A fast, knowledgeable and friendly service from Josh.

"spare parts"

Again I found Cameron very helpful and as before i found the whole experience was exemplary in all aspects, including really fast delivery.

"Great teamwork finding spare parts."

Fabulous service from the technical team and customer service folks at Matki today. Helped me identify and find a replacement part for my older model of shower tray drain today. Quick and efficient teamwork all round.Thank you so much!

"Excellent products and customer service"

We recently bought a Matki shower base and sliding door from The Bathroom Company at Roseburn, Edinburgh and had them installed by another company. We had issues releasing the catch on the inner shower door, at the bottom, for cleaning and contacted Mark at TBC. He called Matki and the next day we were contacted by Alastair, the Matki representative who came along and showed us what to do! Excellent service from both Matki and The Bathroom Company. Thank you!

"Great after sales."

Whilst more expensive than I originally planned, I am delighted I purchased a Matki enclosure and tray. We did have a couple of issues in fitting and needing a replacement part, but this was dealt with incredibly promptly and efficiently. Hats off to Lucas in after sales/technical. Thank you

"Very disappointing technical support"

Very disappointing technical support. Expensive Eauzone quintess cubicle & tray bought & within 2 years door has dropped causing water to leak all over the floor Spoke & emailed technical support who offered to send someone as a gesture of good will to adjust hinges as a cost of £225. Sorry - less than 2 years old !! Thought I had bought a premium product which is supposed to be guaranteed for 2 years for parts & labour. Not fit for purpose if this product only has functionality for less than 24 months

"Excellent service from Esme"

I never write reviews however the service I received today over the phone from Esme in technical support was outstanding. She found the part for my (over 12 year old) Matki shower within minutes. I have been trying to source this for many months from elsewhere with no luck. It absolutely made my day.

"Lucus was very helpful"

Lucus was very helpful, and pointed me in the right direction, very quickly

"I bought 3 showers from Matki Yate in…2005"

I bought 3 showers from Matki Yate in 2005 I have one walk in in my ensuite bedroom upstairs and a classica with black granite tray in my summer house on the jetty in my garden by the sea and now taking out my corner bath to insert my last shower which is in glass with gold is right hand opening and plain white granite shower tray.errecting it this month has been wrapped in garage good as new so excited to install and take out corner bath.bought large head shower sprays all as good as new👍

"Excellent service"

Excellent service. The way this company dealt with my query was fantastic. A special thank you to Esme