"We encountered a problem with our Matki…"

We encountered a problem with our Matki Eauzone plus sliding door shower enclosure that resulted in the sliding door not running freely or smoothly when opened or closed. We had purchased the shower enclosure more than 10 years ago, so the manufacturer’s warranty had expired but the company replaced the door’s faulty running mechanism free of charge. The service we received was superb and we now have a shower enclosure that is as good as new.

"Excellent products and technical support"

Excellent products (reviewing a glass shower) and fantastic after service in particular Josh in technical services. Not cheap - but you get what you pay for and worth it for the quality.

"Martki shower customer help"

Struggling to find the correct replacement part for my Matki shower on the net Josh at Matki was great in helping to solve the mystery. Very efficient and knowledgeable Many thanks

"Great technical support received from…"

Great technical support received from Josh who dealt with our request for a replacement part quickly and efficiently. Item arrived well packaged and promptly. Advice also offered on installation. First class

"Fabulous support"

Speaking to someone - Esme - who spoke clearly and not too quickly (I'm hard of hearing) who was knowledgeable and wanted to make things easy which she did. At the end of the call, I was confident that I'd been looked after and my requests had been comprehensively met.
Esme was a terrific ambassador for Matki, so good.

"Replacement seal for shower door "

Lucas From Technical Support was very helpful for me to get a bottom door seal for my shower (which is an old model).
After establishing the correct seal he gave me a reference number, price and phone number to order the part.
On ordering, Paul in Customer Service was very prompt and efficient and the purchase was done in a matter of minutes. I got a confirmation email very quickly.
I was very impressed how the personnel dealt with this matter

"Excellent technical support and advice"

I have been in touch with Matki technical support department on a few occasions. They have always been responsive and helpful on all matters. On this occasion assistance to resolve shower door mechanism was extremely prompt and helpful. Even offering telephone assistance should our handyman require it. First class company to deal with.

"I wanted a replacement seal I emailed…"

I wanted a replacement seal I emailed Matki and Lucas from the Technical Support department identified the part I needed. I then rang Customer Support where Esme was clear, efficient and pleasant to deal with.

"I was most impressed by the customer…"

I was most impressed by the customer service I received from Lucas today. He was extremely prompt and very efficient, it was no doubt a five star service. Thank you 😃

"Received excellent, friendly and prompt service"

Received excellent, friendly and prompt service from Cameron. He responded to my email within the hour with the parts I needed. having struggled to find what i needed online.