"15 years and they can still find tha spare part!"

15 years after fitting their shower doors one of the roller fixings broke. After one call to tech support and an emailed photo the broken piece has been dispatched all within 15 mins. Excellent service. Buy British!

"Excellent advice and service"

Excellent advice and service. Esme was so patient and couldn’t have been more helpful. Thanks

"Poor communication"

I bought a replacement part from Matki and after paying by credit bard over the phone, I was told I would NOT receive a confirmation email and their courier would contact me within 5 working days to deliver the part. After 6 working days I emailed Matki and found that they had sent the part to the wrong address (this is why confirmation emails are useful), as they had made a typo in my order. They said the part would be redelivered the next day, but no one called and nothing came. I emailed them again and hoping for the best, but when neither they nor their courier email to confirm details or delivery, it's inevitable things will go wrong.

"Thank you for your exemplary customer service"

Purchased a Matki EPQ Matki Eauzone Plus shower enclosure for a complete bathroom refit. The bathroom installer ran into difficulty with fitting the 10mm glass panels and frame and rang Matki customer services for help. David Lawrence Customer Services Manager liaised with the installer to understand the problems he was having and eventually it was agreed to send a Matki engineer to our house and complete the installation. As the customer I have to say that the service was exemplary and I would like to thank David and the technician Alan for their support and we now have an amazing shower to enjoy. Thank you Matki for going that extra mile with first class customer service.

"Excellent after sales service"

Excellent after sales service. Patient and helpful on the phone and still happily supplying parts and technical support for a 15 year old enclosure. Even rushed some parts out to me on a Saturday so that I could get the job finished on time. Thanks Matki!

"Unsure of which shower enclosure to choose? Go for Matki every time."

Anyone in the process of choosing a shower enclosure should look no further than Matki, the best quality product and the most professional support service one could wish for.
Matki put the customer first and prioritise your satisfaction, irrespective of the expiration of warranty period.
We have just had an engineer ensure our sliding door is as good as the day it was fitted back in 2015.

"Matki have the best customer service…"

Matki have the best customer service that I have ever had from any other company.Their technical team could not have been more patient or helpful. My problem was sorted in record time. Spare part arrived by the next post and I wasn’t charged. Excellent service.

"Excellent customer service"

Excellent customer service - I needed some missing parts for two shower screens and these were sent out free of charge and were received by me the next day.

"Excellent service"

From the first phone call to the finishing of the job the service has been excellent. I needed to replace a broken part but didn’t know what to reorder. The technical department sorted it out. Technician appointment arranged very quickly. Part fitted. The shower was out of warranty but everything was done free of charge. Brilliant
Very rarely to you get this sort of attention from companies. Well done Matki

"Purchasing a replacement item"

I have recently had to deal with the technical team as I needed to replace an item. Not being able to find the item to purchase or remembering what the name of our shower is, I chatted with Lucas who guided me to the correct item to purchase. Lucas was swift in his email responses, professional and most helpful.
Thank you for your service.