"Great problem resolution"

A very big thank you to Kelly in after sales. We had a very specific need for a shower tray that the Matki bespoke shower tray resolved. As is almost always the case there were problems with the bathroom project and there was mistake made on the drawings for the bespoke shower tray so that when it was delivered it didn't quite fit. Kelly moved heaven and earth to get a replacement made and sent out before christmas and in time for my contractors to fit it. With regards to the quality I'm surprised about any negative reviews as the quality and finish of the product is first class.

"Great service"

Great service. Josh was helpful, friendly and efficient in sourcing a replacement part by return of post following my enquiry.

"Matki showers …"

Matki showers are something different and mine is an amazing shape to fit in my bathroom.
I was delighted with the customer support I experienced today when one of their engineers,Alan,came to update a part on my shower which I have had for some years.
He was polite,friendly and efficient completing the task quickly and efficiently.
I am most impressed with the firm,its designs and its staff.

"Problem with water leaking from shower door"

We experienced water leaking and door did not shut properly after Matki Eclipse Recess Hinged door had been installed by our builder. It finally required 3 visits with new parts etc. I had found excellent customer services from Caroline about sorting out the problems and arranging engineer visits. Caroline was very prompt with her effective responses. Everything went smoothly with booking and arrival time etc. The engineer Spencer was very helpful, very polite and very professional. I am very happy with Matki Customer Services and highly recommended Matki. Thank you Caroline and Spencer.

"I need a spare part (seal for shower…"

I need a spare part (seal for shower door) sent in photos and they responed within 24hrs with part number contact details to order etc and now the seal is on the way to me.

"Swaddling Rainfall shower"

Excellent customer service from Josh in the technical department.

"Absolutely delighted with the product…"

Absolutely delighted with the product installed. A very professional team of installers arrived and took into account all of our concerns and have fitted the product brilliantly. Thanks to Alan Wilson and the team 👍

"To Lucas and colleagues"

To Lucas and colleagues
Thank you so much for your help! We ordered replacement seals for our shower cubicle - a quick and easy process with the information you provided - and the seals are now fitted. (When I phoned to place the order, the person I spoke instantly knew my name!) We also bought a new shower. The bathroom looks sparkling and fresh now, good as new! Many thanks for excellent service.
Elaine Howells

"Fantastic service "

Wow, what a fantastic company to deal with. Esme - a star 🌟. She read my email on Monday about an issue I had with a shower strip on the bottom of my shower door, she responded same day asking for my address and saying they would send me on with their complements. It arrived on Wednesday. IF only every company responded with such efficiency. As for Matki, don’t loose the wonderful Esme ,you should be really proud to have such a great employee working for you. Thank you

"Great customer support and aftersales "

I had a fantastic experience with the technical support team. Their aftersales service was outstanding—helpful, supportive, and efficient. They quickly identified the exact replacement part I needed and made the whole process easy. Their responses were prompt, and every interaction was friendly and professional. Highly recommend their service if you’re looking for a company with great aftersales support and a customer-focused approach.