"Substandard"

Substandard, takes ages to fill in and review data, only to continually crash when attempted to download submitted data. Email support, assure theyre looking into it, even go through the monotamous task of verifying to fail.

"Worst IT experience of the past 20 years!"

The requirement to access the DWP site through this company is like replacing the front door of your house with razor wire and a minefield in order to welcome in more visitors!

First off their site tried to push for a mobile access code to be texted to me. I don’t have a mobile signal where I live so I got in my car and drove to the end of the road to get the text to come through but nothing arrived. I have had to do this before - for other sites who don’t offer a “landline option” (which, ironically, the Government Gateway does!).

So I then downloaded their app onto my mobile (I hate downloading “random apps” but I was getting desperate now - not a good place to be concerning IT security). Their site then prompted me to scan a QR code but this was displayed as a blank box with no code!

Not to be beaten I fired up an old Windows laptop and copied the URL into that to get the QR code to display (the issue was obviously that their site doesn’t work properly on a 9 year old Mac).

I now had the QR code visible to the app on my phone and attempted to scan it in. But...an error message came up saying the phone didn’t have the correct “xyz - whatever” (I was now over an hour in).

Tried to contact their helpline. No go. Tried their FAQs. Useless. Eventually I managed to find the area in their site where I could apply whatever the phone app needed and I got the QR code to scan and I got into the DWP site.

1.5 hours to login thanks to Digidentity.

Then, the DWP site threw up a message saying they couldn’t identify me and to call them on such and such a number.

What an absolute joke. I’ve wasted 1.5 hours of my life. I should have just sat at the end of a call queue for DWP in the first place. It would have been far quicker than logging in through Digidentity!

"Never in my life have I had the…"

Never in my life have I had the misfortune to encounter such a bunch of useless wasters, they have been told repeatedly to delete my account and all data held but seem incapable of such a simple task!
Over a period of around 3 to 5 weeks I have been in contact with them on an almost daily basis, but still they persist in asking the most stupid of questions when they already have the information before them and now they are asking if I want to delete my Post office account!?!
How are they able to access my Post office account??
My message is loud and clear, STAY AWAY FROM THIS CROWD OF USELESS AMATEURS, do not under any circumstances give them any information whatsoever as they cannot be trusted!!
And my account with them is still to be deleted!!

"Useless"

Spent ages going through procress of registering and downloading app. Useless for what I wanted, DONT USE.

"Unusable system"

Trying to obtain a pension review and the UK government website suggests using this service for an easy secure access.

It doesn’t work .... at all !

After approximately 30 minutes of registration and I.D checks to complete registration and then logging into HMRC the service asks you to use the Digiauthenicator App to provide an access code ...... I couldn’t access either in any way ..... then tried to call the help centre which was closed for the duration ( obviously no one working from home either )

"Frustrating"

Frustrating. Unable to complete identity. Went to Post Office identity website, much easier and quicker.

"EXTREME DANGER"

EXTREME DANGER

They will steal your bonafide data without issuing you certification. Which is the basis of exchange for which you provide your data.

Do not use.

Avoid Avoid

"SCRAP DIGIDENTIFY NOW"

I have been trying to use this company to prove my identity to claim UNIVERSA CREDIT. Every time I try to use the service it tells me my email address is already in use and then will not let me procede any further.There is no other way provided to prove my identity other than with this useless lot.The DWP he to get a grip on this company or else have the means of Identity proof taken from this company

"Digidentity Software Must Be Scrapped"

I simply dont't believe the UK Government conductede field trials with a representative sample of those required to make use of Digidentity. It is clunky in the extreme. If Digidentity employs any staff at all with the task of UX they should instantly fire them. I have deleted and reloaded the app three times - I am now deleting for the fourth and final time.

Do not waste hours of your life trying to work with software which is not fit for purpose compounded by a non-existant customer "no help team" - Frankly, more people have encountered a Yeti than those who have received any response from Digidentity -

App now permanently deleted - Don't waste your time with this app

"waste of time."

Had to use this site to provide proof of identity and get my documents approved. Something that normally takes 10-15 minuets max has taken over a week and still counting. Have sent numerous messages through their 'help desk' and emails, yet no one bothers to reply. Worse webpage I've personally came across. Don't waste your time waiting for them to reply, its pointless.