Frama (UK) Ltd (acquired by Quadient)
Jo K
"Rmail has been excellent so far."
We've signed up to a year of RMail from Frama. So far it's been great and the customer service from Mike and the tech guys has been great.
We spent a lot of time trying to decide the best way to make sure our emails to clients were secure when containing their personal data. We send lots of payroll documents, tax returns, etc to clients each week and it was taking a lot of time to password protect the PDFs before sending them or print them for posting.
Since getting RMail we've found we're saving time not having to password protect everything and our clients prefer being able to open documents straight away without entering a password.
We've only had one client so far who's email account didn't work with it and it then required him to enter a password to unlock our email. Other than that it's been plain sailing and it's nice to know we're doing all we can to comply with data protection laws.
The Esign feature is handy too. Clients can approve their tax return or terms of engagement using this which means we can get the data to them quicker and we save on printing and postage costs. There's a lot of other options out there but most of them tend to involve online portals and our clients just don't like them. This is a great alternative which is quick and easy for clients to use.
Maciej
"Great Customer support!"
Great Customer support!
Mike Roberts was very nice and helpful. It was a pleasure to work with him.
Easy to use and very useful service- would surly recommend.
Tom Hansen
"Effective and useful product and simple…"
Effective and useful product and simple to use. Excellent
Jonathan Moore
"Excellent customer care"
We used RMail for one year. It is a great product. We were particularly impressed by the excellent customer service, before and after sale, that we got from Mike Roberts.
Diane
"Great Service"
From Purchase to installation was made very easy by the Frama team and have found the after sales team very helpful
Cara Manchester
"Easy to deal with & helpful"
Very easy to deal with Frama & they are always helpful if you need to contact them direct
D Smith
"Easy and simple to work with"
Easy and simple to work with, we had issues with our first machine from the word go, the Frama staff were really good and quick to respond. In the end they replaced our machine did all the re-licence with no additional work required from us.
Matthew Shaw
"Good experience"
Our second purchase via Frama. Good service throughout the purchasing process. Would recommend and use Frama again.
Denbigh
"Great Service"
Great Service!
Easy to operate!
Just what I need!
Simon
"Rmail from Frama"
Aysgarth Chartered Accountants have bought Rmail from Frama. Mike Roberts clearly explained what the product does. His online demo then showed this and the sign-up was simple.
The product works very well - GDPR compliant emails can now be sent straight from Outlook at a reasonable monthly cost.
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