"When they do repairs or upgrade your…"

When they do repairs or upgrade your home, they use inferior materials. The worst thing is they refuse to do anything about anti-social behaviour. We had a group of yobs in the grounds causing damage and lighting fires, yet they didn't want to know because they don't have to put up with it.

"A greedy and despicable housing…"

A greedy and despicable housing association, exploiting their tenants by massively raising their service charges (by 150% in my case) because of their own financial mismanagement.

"Property reference 170267"

Property reference 170267.
I have today 22nd April’ delivered a letter on this subject to Youggle House in Warrington.
My fathers gas fire was disconnected on 31st January’.
He is 94 years old and does not wish to use his central heating at all.He does not have access to the Internet so I, his son,am seeking to establish when and if his gas fire will be reconnected please?

"Brilliant housing association "

After having a leak coming from my daughters flat to the flat below, Paul McNeilly of Yours housing group got it all sorted in 2 days, and was extremely polite helpful and kept us up to date throughout.
A great experience.

"Absolutely disgusting"

Absolutely disgusting, leaving an elderly couple 3 days not being able to use the bathroom as toilet wont flush is a joke, being told they are on an emergency call out this is the 3rd day and nothing, having to use buckets to go to the toilet is a disgrace,

"Worse housing associations ever"

Worse housing associations ever

I'm a single mum with two small children
Work part time
My full back garden fence blow down in strong winds been like this for 5moths they won't fix it. said I need get it fix its a big fence looking at over 1,000 to fix it. where am I gonna find that sort of money from and there's a homeless place at the back of me not safe at all for myself and the children

"I am so angry with your housing.The…"

I am so angry with your housing.The bins are Overflowing agan and agan they make no effort to help Solve the flight tipping. There are rats foxes. Also, the glass in 2 of the doors What have still not been fixed The doors are constantly being broken. Your housing should be ashamed of themselves Making myself And others live like this. I do not feel safe in my own home. I also have expressed this many times And still get the same response, which is nothing. 13 of October 2023 which was my last review And not one of these things that I reviewed last time has been fixed or been sorted, they did empty the bins. But the problem.
Was not solved as they are just as bad the bins are Disgusting

"More expensive than private rented…"

More expensive than private rented property, spend thousands of your own money to make the house livable and then pay more in rent than most private property.

"About there safety and maintenance to there propertys"

Im a tenant with your housing grove village for two years a suffered with infestation of mice my little boy and daughter became very poorly my housing officer was aware but it fell on deaf ears i put complaint its a long story so cut it short i took it too the housing ombudsman that was a waste of time so much of my belongs were damaged but they were told to pay £200 only morgan sindall are the contractors in October a bathroom was fitted the contractor told me they have just one day to do this job because they had to go to other homes the fitted was really bad i have all my evidence on Friday i had a bad leak its caused a lot of damage again iv put a complaint and i have contacted the local mp its a reckless landlord and contractors

"Scaffolding left at property"

Your housing did a roof repair over a week ago, it was completed in just over 2 hours

Unfortunately the scaffolding is still up at the front and the back, we can't get in and out as easily as we should as we need to be aware of the various poles and mainly the boards that were put down to protect the decking, it is now proving to be a trip hazard and its very slippery out there due to the constant rain. We are unable to clear up the debris that came from the roof, which is now soaking wet and a definite slip hazard until this equipment is taken down. We don't want help to clear it up just an honest answer of when this scaffolding will be removed.

I am constantly being fobbed off on the phone but a very good point is that as this scaffold came from an independent company I have to assume that Your Housing are wasting money on hiring equipment that is sitting idle

Perhaps it will take an accident before this is addressed

I did send and e mail but the response time was 5 days which really is a joke

Edit - I received a call from a Swansea number on Friday and was told they were going to push for the removal of this scaffolding early this week. Its now midweek but no contact, strangely enough the number they called from on Friday now says its an incorrect number

What does it take to get a straight honest answer out of these people