"Awful - avoid"

Awful. I placed an order on April 17th for a cup that was, per the website, in stock. I received an email the same day informing me that they were awaiting stock from Wedgwood and the lead time was 10-12 working days. By 5th June, I still hadn't received anything and, after contacting them, was informed that they were expecting the item in mid/late June. It's now 13th July and there has been no update and no delivery. I have just gone on the website and the store is currently closed.

"No delivery no communication "

I made an order in early June, then I was advised there would be a delay. The have already taken my payment. No order arrived.
I have emailed and had no reply.
Clearly not a professional company and taking money with perhaps no interest in full filling the order. Based on my experience and other recent reviews I would not order from this company. ** update from more research- I believe the company has closed so unlikely to get the order and no refund**

"Avoid buying from this company as I’ve…"

Avoid buying from this company as I’ve asked for a refund from an order I placed on 4/5/24. Stock not being available and wasn’t showing up so I emailed to ask to be refunded I was emailed back on the 1/7/24 saying I would be refunded in 7 working days and still no sign and now ignoring my emails since. 1 star will stay until I’m refunded

"Is this a fraud? No sign of order arriving"

No sign of order arriving. I was contacted by Liz to say there was a delay on my order coming back in to stock of 12 to 14 working days. It has now been 21 working days and I have had no further update. I went to the website of Kings & Queens and it says they are currently closed. What does this even mean for an online retailer!? Very concerned this is a fraud.

"What a complete let down by company"

What a complete let down by this company,
Beginning to feel scammed.
Placed my order of tea caddies, not in stock, still taking my payment of 3 & did advised cancelled order & would reimburse me, but haven’t. This is a terrible service & carrying a prestige company name !!!! 😡

"I placed an order on 26 May 2024"

I placed an order on 26 May, 2024, received an order confirmation followed two days later stating they were waiting for stock which was due to arrive late June, early July. Sadly I am still waiting. The website states closed and when I tried the contact number it gave a selection message for pressing 1, 2 or zero for holding for an advisor I then got an engaged signal. I have requested via email for a refund. Very disappointed and worrying.

"Like other reviewers I placed my order…"

Like other reviewers I placed my order on the 4th April and was then contacted by Liz from the company to say out of stock and wouldn't be available until May. I chased them up a few times and was again told they were having supplier issues but that the supplier advised they would be delivered to kings & Queens by end of June. Items still not received so I emailed them last Monday but no reply so I sent another email yesterday but still no reply!! Also concerned that the website is now closed which makes me think they have gone out of business. I'm now contacting the citizens advice consumer service to see if they can help and also my bank to claim a charge back. I would say that I did place an order with this company at the beginning of the year and had no problems with my order. It was delivered quickly and communication was good. Obviously the business is in trouble but they should be honest and communicate with their customers especially when we've paid upfront for our items and are now out of pocket. DO NOT PLACE ORDERS WITH THIS COMPANY

"AVOID!!"

AVOID!!! I placed an order 21st June. I got an email from Liz a few days later saying it was out of stock and would be 12 days before stocks arrived. I’ve emailed twice this week and no reply. The website now says they’re currently closed. I’ve since contacted my bank. AVOID!!

"Awful"

Awful! Wish I had read the reviews first! Ordered back in May for an item that said it was in stock on the website, then received and email 2 days later stating that the product was out of stock and would take 2 weeks due to stock issues with the supplier. 2 weeks passed so I chased my order again to be told that it would definitely be with me by 28th June. Again this date lapsed I chased and since have had no response and the website is currently closed. I also spoke to the supplier of the product and they stated that they had not had any issues with this item! A case has been raised with PayPal to recover the funds. DO NOT USE THIS COMPANY

"I also paid for 2 red crystal wine…"

I also paid for 2 red crystal wine glasses I was told my glasses would be delayed I waited and they didn’t show so I cancelled them I was told I would get a refund I have sent several emails and no reply and no refund