"There is no customer service to talk to nor chat with. "

Upon purchasing this vest, I discovered that it was significantly smaller than I expected. I am unable to even exchange it for a bigger size because I tried to contact customer service by telephone and they never answered. I tried contacting them by chat nor response as well. I do not recommend this company at all.

"Do not buy from this company."

This company is very dishonest. I ordered a pair of boots, and I couldn't get them on. I contacted customer service, and I had to pay for the return shipping to get a refund. They will not give me a refund, only an in-store credit, which I do not want.

"Leather-up is a middleman supplier"

Leather-up is not a supply company! It is a couple foreign nationalist guys with a well done web site! I thought I was buying Canadian, but found out they con you into thinking that with the website name but are actually based in NJ! You place a order, then they take your money, order your product from a established supply company and then ship to you (and not quickly, took almost 3 weeks to receive my order). I have been trying to return a jacket that the size was wrong (this is the second jacket). Ordered a XL jacket that should fit my 47" chest and received a jacket at 54"(2XL)! Now they say I am measuring the jacket wrong and am now stuck with return shipping of $68.00 CND! If you need anything listed on their site, save yourself some grief and order directly from the supplier.

"Communication lacking, no refund"

Accidentally ordered 2 vests, had to return one. Took forever to get a response, finally received the code to return but had to pay for return shipping. Not that big of a deal, but it's been weeks and STILL have not received my refund. They don't communicate with you and you have to chase them for your money back. Never again with this company.

"BUYERS BEWARE READ RETURN POLICY "

This company is very sneaky and deceiving. Always read return policies of any online business. They state to order a smaller size because boots run bigger. That is not true. Ordered size 7.5, I wear a size 8. They did not fit. Way too small! Now this is wear they make their money telling you to order incorrect size and you lose money because of their RETURN POLICY, this will cost you just to get your money back. This is a scamming company. We have to pay now pay $11-20 in shipping fees for the return to get our money of $139.00. BUYER BE WEAR!! Karma will catch up to these scammers. I don’t care how great they think their products are. There return policy is ridiculous. Boycott this company!!

"Not satisfied"

Not satisfied. Overpriced compared to Amazon (discovered after purchase of a pair of Joe Rocket boots - Amazon cheaper by $30.) Also painfully slow return process - they don't process replacement item until return item is received and "evaluated," which takes 2-3 business days after they receive the item, then you have to pay the overage for the new item, then they ship the replacement 2-3 business days after that. Could have processed the return and the new purchase at the same time saving 7-10 days of additional waiting. Very hard to get a live person on customer service numbers. Not recommended.

"Wouldn't buy"

Brother bought an leather jacket that came with a hoodie and did the measurements like they have on site and order the size according to the measurements and items are to big only tired them on and wish to exchange and has been told that he cant

"This company is dishonest"

This company is dishonest. I received a jacket with a manufacturing defect and was told it would come out with wear. It did not and now they have told me the jacket needs to have tags to return it and *then* they told me the jacket was *supposed* to be like that (which is an outright lie) and now will not respond to my requests for escalation. I will never buy from LeatherUp again. Terribly dishonest company.

"VERY UNHAPPY CUSTOMER!!!"

I had to return a $93 leather vest and accidentally asked for a store credit when I needed a full refund. First time ordering from this site online and made a mistake. I called 3 times and each time they said they were sending it to the customer service department that could issue a refund but they would need to look at the reason. The 3rd time I called I was told it was too late now to get the refund. Each time I talked to Mark and he said he is THE ONLY person in customer service which I find very hard to believe. He said I only called one other time and the request was denied. I don't ride or wear leathers. This purchase was for a friend that I no longer talk to. I will never use this credit. Now I guess I am just screwed. Mark was very rude and said there was no supervisor to talk to that he is the only one I can talk to. I am extremely disappointed and am stuck with no return money. I will tell everyone I know not to order from this site. Horrible customer service.

"A truly unethical company with zero…"

A truly unethical company with zero moral character or customer service. If you want to get ripped off this is the company to accommodate you.