"Warum macht ihr keine Dragon ball super…"

Warum macht ihr keine Dragon ball super oder dragon ball z Lego figuren oder haüser oder so echt schade.

"Pessimi"

Acquisto fatto in tempo per ricevere il pacco entro Natale, così diceva il sito. Il pacco risulta in transito all'estero dal 21 dicembre. Nessun messaggio dal servizio clienti, nessuna risposta alle richieste inviate attraverso il sito, tutto tace. Forse devo attendere il prossimo Natale.

"Imbarazzanti"

Imbarazzanti

Ordinato sul sito il 16 con consegna garantita entro il 23

Oggi hanno posticipato la consegna al 27
Forse per loro il Natale si sposta di conseguenza

RIDICOLI
Sconsigliatissimo molto meglio Amazon o altri portali

"Fatto l’ordine il 15 dicembre sul loro…"

Fatto l’ordine il 15 dicembre sul loro sito con consegna garantita entro il 22!
Oggi e’ il 24 e non si capisce quando arriverà’! Sicuramente non per Natale! Il tel del servizio clienti non funziona!! Lasciati senza regali per il giorno di Natale.. Grande delusione.
Giampaolo Ridolfi

"Rechnung bezahlt aber keine Lieferung erhalten"

Ich habe auf der offiziellen Homepage von Lego ein Set für Weihnachten bestellt. Leider kam bis heute nichts an. Tausend mal den Kundenservice kontaktiert und immer wieder nur die lahme Ausrede bekommen "es ist kurz vor Weihnachten".. Ähm, ich habe aber vor 30 Tagen per Express-Versand bestellt. Was stimmt mit diesem Unternehmen nicht? Alle kriegen eine pünktliche Lieferung hin nur LEGO nicht. Saftladen.

"Bought Item….then no email….then no delivery"

Ordered and paid for a Christmas Present. An (expensive) box set called ‘Santas Vist’ Never received a confirmation email. When I contacted customer services to ask if there was a problem (luckily I took a screengrab of the order number) I was told delivery would be….21st January, if at all…not possible to say.
This is despite being shown a 3 day delivery and item ‘in stock’ at checkout.
Was supposed to be a nice gift to family we are no longer able to see because of Covid.

Lego; if your products are out of stock, just say so! Such a waste of time, and now so close to Christmas there will probably be no presents at all - you guys have caused a real disappointment.

Customers: Make sure you take a screengrab of the order number at checkout (if like me you checked out as a guest) , because if not, navigating Lego Customer service will taken even longer. Easier to shop elsewhere tbh.

"Snelle levering"

Recent de nieuwe UCS AT-AT gekocht. Bestelling geplaatst op zondag en dinsdag al ontvangen. Top service!

"Refund taking an age!"

Returned my order on 19th November due to receiving it too late for a birthday present. As of today, I am still waiting for a refund and have been told it could be 6 weeks! That seems an awfully long time. Really disappointed. It does put me off ordering from Lego in the future.

"Life saver"

Thank you for such a great customer service! I was struggling to get the right thing for my daughters birthday, the team they know what’s the best for what age, well trained and they work with passion! Thank you once again! My daughter absolutely loved it, also the freebies were great!

"Customer service saved the day"

Terrible experience at first which was the the fault of DPD couriers... unexpected issue on day of delivery which led to the parcel being in limbo for 4 days. After rebooking a delivery date using DPD automated service I was informed it had been delivered to a completely different address...looks like it was going through the network back to Lego.
Contacted Lego, didn't take long to speak to a human, who was really helpful and told me another set would be posted to me by express service. I received the set I ordered the next day by DHL.... Christmas saved as it was a present.