"Very helpful"

Very helpful. Georgia on webchat will help with any enquiries

"Good Live chat experience"

I needed help with unlocking my account and Georgia R. helped me to access it. I used the Live chat and once Georgia was connected to the chat she gave me her full attention without delays in replying. She was polite and clear.

"I used the message app to ask Parasol a…"

I used the message app to ask Parasol a couple of questions regarding my contract. They responded straight away and provided me with answers to my questions immediately.

"I received excellent service from…"

I received excellent service from Valeria Mihai at Parasol Group, explaining in detail how everything works. Quick and efficient, thank you

"Great customer service and profesional…"

Great customer service and profesional Personeel to handle the situation.

"Speedy Response to Queries & Questions"

Holly Y was really helpful today. She addressed my questions and I was able to get the answers I needed without having to wait. It is great to know that you can get an answer to a question there and then without having to wait for someone to call you back. Thank you Parasol.

"Very helpful "

Valeria was very helpful and sorted out my request

"Not worth the effort "

I joined Parasol Umbrella company in good faith in January 2025 but regretted it after a couple of weeks. Despite completing my timesheet with my agency and having received approval of my timesheet and expenses from my end client, they insisted that I needed to complete yet another timesheet and expenses on their portal. I sent a resignation email immediately towards the end of January 2025.

Although my agency intervened and got them to pay my first week's timesheet in January, they withheld my expenses until now. Parasol contacted me in March 2025 insisting that I MUST complete my Timesheet, Expenses and Resignation on their portal before my outstanding payment could be made. Having completed the timesheet,expenses and my resignation, I received an email today confirming that my expenses would be paid once its confirmed.

Honestly, this is unfair for an umbrella company to withhold my money without any interests or penalties for so long and still didn't bother to confirm anything with whoever they needed to confirm with.

I have yet again have to defer to my agency to intervene. I work long hours and really needed an efficient seamless payment system which was not my experience with Parasolgroup.

"Very good service and quick responses…"

Very good service and quick responses to emails. Thank you very much Valeria Mihai.

"Natasha R provided a great service"

Natasha R provided a great service