"Installation good but thermostat manual difficult to follow."

Very pleased with the installation of the underfloor heating mat but I am disappointed with the support literature for the Tempo Thermostat. The programming instructions are difficult to follow for some actions, using unexplained terms and the display icons very small and could do with being more distinct.
For example, floor mode and air mode are not explained, but seem to relate to temperature. When setting a continuous temperature manually the display temperature jumps around with no explanation.

"Excellent communications"

Excellent communications, very helpful. Thank you Lesley.

"Warmup UK seems to think that entering…"

Warmup UK seems to think that entering a Instagram competition give them permission to add your details to a list of customers and adding them to trustpilot asking for review of their service.
Not in my reality, I am reviewing my experience with this company. 1 star for totally failing on properly dealing with gathered personal data.

"Very professional engineer sent by Warmup"

My Warmup underfloor heating kept tripping up after instalment by my builder, so I asked Warmup to send their engineer to investigate and fix. I am so pleased with Phil Scott's work, he was very thorough with each step of the testing, and very patiently explained to me what he was doing. After narrowing down the problem to a small area under one tile, he was very careful at taking out the tile and fixing the cable. He cleaned everything after finishing the work and explained again what the builders should pay attention to before laying the new tile. I am so happy that the underfloor heating is now working without any problem.

"Excellent service from warmup "

Excellent service from warmup customer service followed by a very knowledgeable engineer ( Phil Scott) who attended my property and solved the problem. The whole experience was dealt with promptly, everything explained thoroughly to me.

"Gregg"

Gregg is knowledgeable and enthusiastic asset of the team at warm up. Would highly recommend.

"Warmup provides pitiful customer service"

I got the electric underfloor heating installed in my new extension. One of the setup alarms went off during the flooring. Contacted WarmUp and they refused to come unless a certified electrician would come in and check for faults. Even after the electrician came in and confirmed there is a fault, I haven't received any date on when anyone will come over to check for the fault and fix it. That was 2 weeks ago. Been waiting as it gets colder and colder each day. My four year old now has a cold and the entire ground floor in unusable because the biggest room has no heat.

"Good response time to queries and quick…"

Good response time to queries and quick resolution and solutions to issues

"Brilliant service as usual"

Brilliant service as usual. Next day delivery. Emailed acknowledgements. Couldn't really ask for more.
Thanks again for a great service.

"Outstanding product "

Very pleased with the results of this product. Heats my 11 sqm room no problem. Would definitely recommend.