"long proces"

long proces

"fast solution"

fast solution

"ORHAN est une personne trés compétente et trés à l'écoute des clients"

ORHAN est une personne disponible , trés polie et respectueuse , trés à l'écoute et bienveillante . Il nous as trouvé une solution rapidement ce qui prouve son professionnalisme et sa réactivité .

"They really care about Costumer"

They really care about Costumer. Professional and Always ready to as set.

"Very good experience customer service…"

Very good experience customer service excellent and although my flight changes didn’t work out I was fully compensated

"Dohop booking fee NOT refunded"

I booked connecting flights with Easyjet and paid for this Dohop booking fee, simply for the fact of making the booking on their booking platform, for:
"Making your purchase as simple as possible and Booking your entire route in one go" as they said.
Fair enough. But then, EasyJet changed the departure times of 2 of my flights (one of this from 21:15 to 7:00, so an entire day earlier), meaning I would have lost the other 2 connecting flights, therefore I had to cancel the entire booking. Result, Dohop is not refunding me this booking fee, stating that I used the service. What service? Flights have been cancelled and not because I wanted. The entire booking is gone, vanished, therefore the booking fee should not be applied anymore, because I have to go through the whole booking again, so there is no more advantage for me, I am not using anymore this service of booking connecting flights all form one platform, in one bundle. There is no more bundle, ther eis no more booking, no more one booking reference anymore. And, to be clear, this is not the protection fee, which one can buy, in case of disruptions/delays, etc. I am talking about this fee for simply using their service, as they say. They also said that if I had booked the protection I would have gotten the money back; well, that's a lie, as I would have gotten back the money for this protection service and NOT for the booking fee! So bottom line I am losing money for something that was certainly NOT my decision, but, as we all know, flight companies and their supplier, partners or whatever, find always a way to take money from customers....

"Réactive"

Réactive, et source de proposition.

"Super support !"

Aimables. Efficaces. A l'écoute.
Bref, rien à dire ! :)

"The customer service was highly…"

The customer service was highly professional, serious, quick, comprehensive, and very kind.

"Prompt response to emails"

Prompt response to emails