"Great experience."

Great experience.
Immediate response.
Honestly could not have gotten any better help.

"This company is a total joke of a…"

This company is a total joke of a service. I am giving 1 star, as I cannot give 0….They charged me 67 euros as a commission for two independent bookings and when 1 of the 2 airlines changed flight details, making the second flight impossible, Do(not)hop(e) simply shrugged off and told me to contact the airlines directly…I honestly do not understand why I paid this amount as “facilitating” booking with two independent airlines simply does not justify this cost. Seriously, do not bother yourselves with them…

"Dohop insurance and flight delay"

Dohop initially rejected our request for assistance through travel insurance by telling us that our flight delay was "exceptional" and therefore not covered. We argued that we took out insurance precisely for such exceptional circumstances.
Having communicated back on forth by email, and having sent items invoices for accomodation and travel we were, at length, fully reimbursed.
A good outcome after considerable uncertainty.
Many thanks to Natalia at Dohop who was polite and professional throughout.

"Did not fulfill my booking"

Appalling service. I wanted to book flights from Gdansk to Manchester after our flights had been cancelled. I booked through Dohop for flights with a change in Hamburg. I received a message from them to say that my booking had only been partially successful. Flights from Gdansk to Hamburg had been booked but I was informed I needed to book the remainder of the journey from Hamburg to Manchester via the airline. I tried many times but could not book from Hamburg to Manchester. I don't know why. It was not due to lack of funds. I find it completely wrong that they were allowed to take my money for a partial journey. The flights from Gdansk to Hamburg were completely useless to us and now we have wasted £400. I requested a refund for this partial booking on the grounds that it was not what I requested on the website but they haven't even replied.

"Great response to changes and…"

Great response to changes and understanding the situation.
Very helpful information and guidance what to do next.

"I had a problem and they solved it for…"

I had a problem and they solved it for me... Although it may seem obvious because this is the function of customer service, unfortunately, it is not the norm.

"Complete Scam! Do not use"

Flight to USA was delayed, then disembarking from flight was delayed due to Homeland Security removing a passenger. Connection missed and Dehop refused to reimburse as it was outside airlines control. Further delays collecting baggage and woeful transfer between terminals. Presumably they think this is within the customers control! Complete Scam!

"RECOMIENDO"

EXCELENTE SERVICIOS LA CLIENTE A PESAR DE QUE TARDARON DOS MESES EN HACER EL REEMBOLSO DEBIDO A LA ALTA DEMANDA SIEMPRE OBTUVE ACTUALIZACIÓN DE MI CASO Y SE ME HIZO EL REEMBOLSO CORRESPONDIENTE YA QUE PERDI UNA CONEXIÓN DE VUELO.

"Scammers"

Scammers, our flights got cancelled in which on their ChatBot promised that our flight would be compensated or refunded and would put us through to a human contact, I've submitted it twice now and it has been over a week and no one has responded. They will just take and keep your money and scam you. Do not book with DoHop.

"Dohop service works to get money back…"

Dohop service works to get money back in the long run, you just need to be patient. But you have to buy any extra flights and accom caused by delays, yourself upfront.