"thumbs up"

honoured the pricing shown on google

"Would not recommend "

Bought 2 iPhones in Dec 2024. One to be set up before Christmas as & the other was a birthday present end of January. On the latest iPhone update the phone failed. We tried troubleshooting as much as we could but contacted Phonebot & they instructed us to send it back. It was sent back within one month of initially opening the box. 10 days later I receive an email to say there is water damage. Absolutely ridiculous. I think i'd know if it had come into contact with water.
Definitely do not recommend

"I've been using them for a few years"

I've been using them for a few years, and I've purchased two phones and two iPads. They're working perfectly, just as they promised.

"Scammers and thieves."

Scammers and thieves.
You scammers stuffed up my order and refunded to do anything about it except make excuses. Take ownership of your f@&k up And this review won’t be here.
Save yourself a whole lot of pain and money.
They will stuff up your order and make every excuse possible that its not their fault.

Don't buy from this circus.

"I’m really happy with the phone I got"

I’m really happy with the phone I got! It looks and feels brand new, and it works perfectly. The delivery was super fast and on time, even with the holidays. I’ll definitely be coming back for my next purchase!

"I just purchased the Samsung Galaxy…"

I just purchased the Samsung Galaxy A52s 5G phone from Phonebot, and I must say I'm impressed. I received it quickly, in excellent condition, and it works just as advertised. Extremely happy!

"Shipping took longer than expected"

Shipping took longer than expected, however the phone was as described and the pricing was reasonable. I would definitely buy from Phonebot again.

"I bought an Apple iPhone 14 Pro 5G…"

I bought an Apple iPhone 14 Pro 5G phone from Phonebot, and I couldn't be more satisfied. The phone arrived on time, was well-packed, and worked great. Happy Customer!

"Purchased a pair of refurbished Apple…"

Purchased a pair of refurbished Apple phone from Phonebot for an amazing price. They function flawlessly and look as good as new. 5 stars without any doubt!

"DO NOT PURCHASE FROM PHONEBOT"

DO NOT PURCHASE FROM PHONEBOT

Deceptive practises, terrible service, incompetent.

Here is my experience with PHONEBOT

PHONEBOT sold me 3 Homepods without OEM plugs or similar making them unusable.

These plugs are included as standard by Apple. PHONEBOT do not indicate that they will not be provided.

PHONEBOT takes days to reply to aftersales support requests.

When contacted they insinuated this not including the required plugs was an oversight rather than standard practise. I find this hard to believe, all three Homepods were missing plugs.

They offer replacement plugs to be shipped from their ‘supplier’. Their ‘supplier’ is eBay drop shipping generic Chinese parts that takes weeks to turn up.

When delivered they delivered 2 short USB C cables rather than the 3 USB C wall plugs.

After contacting them regarding this latest issue they have not responded.

It is January 2nd 2025, my initial order November 29th 2024.

My recourse at this point is to contact my credit card company, contact any regulatory agency that my penalise PHONEBOT and to leave warnings to other potential customers.

My opinion is, DO NOT PURCHASE ANYTHING FROM PHONEBOT EVER.

UPDATE:
Phonebot have made several contacts however significantly this was ONLY after I began escalation and public complaints.

My initial order was 29-11-24, I am writing this on January 7th, 2025, with NO RESOLUTION.

It is 12 days and counting since their last failed attempt to deliver the missing parts and there is still NO RESOLUTION.

Despite Phonebot's claim this issue was an 'oversight', the fact that they do not have the missing OEM parts in stock and have consistently insisted on replacing them with generic Chinese parts from their 'supplier' Ebay proves they are dishonest, never had any intention of delivering a complete product in the first place.

My recommendation would be to just spend the money and buy from Apple or another supplier. If I ordered from Apple the 3 x Homepod mini's would have arrived complete the next day and I wouldn't have spent more than a month dealing an incompetent and dishonest company.