"Prices were good"

Prices were good, easy to use online service provided updates on tracking and quick delivery interstate. Was good purchased a second phone for my wife months later.

"Satisfied with my purchase"

Very satisfied-very dependable and helpful. The people are incredibly knowledgeable about their products and can make the most authentic recommendations based on your needs and expectations. Very satisfied with my purchase.

"I had never used a refurbished phone so…"

I had never used a refurbished phone so I was initially skeptical, however, Phonebot’s service made me take the new phone at the best price. As for the phone, it is in perfect condition and its performance is nothing less than a new one. 5 Stars!

"Phonebot had the best price that I…"

Phonebot had the best price that I could find on a refurbished ROG phone. What’s a bonus, is they have quick to access and responsive customer service team. My order was shipped promptly, well packaged and tracked. I’d purchase from them again in the future.

"Faulty J10"

I bought a Samsung J10 from Phonebot in Feb 2024. Just before the warrantee expired in July 2024, it failed to boot. Phonebot confirmed they had received it in mid August, it is now September and I haven't heard anything. No response to email and not answering the phone.

I've now been told it is out of the warranty period, so repairs will cost me.

The phone was under warranty when it failed. It's not my issue that it took over a week to get logged into the Phonebot system. Although purchased on Feb 7, it took over a week to be delivered initially, so it was well within the six months that it was in my possession when it failed.

How am I supposed to "reach out so we can work towards a resolution" when emails and phone calls are not answered?

"Great company"

Great company. Super fast delivery. Outstanding customer service.

"Phonebot offers incredible products at…"

Phonebot offers incredible products at the best prices I've seen anywhere. I purchased a Samsung Galaxy Watch5 Pro in "Grade A" condition, condition, expecting to find some signs of wear since it was refurbished. However, I was pleasantly surprised by its pristine condition! The watch looked and functioned just like a brand-new one. The quality is outstanding, the price unbeatable, and the packaging was secure, with fast shipping. I'm extremely satisfied with this purchase and would highly recommend it!

"I always buy reconditioned phones from…"

I always buy reconditioned phones from Phonebot because they are such good value for money. The shipping is always fast. I wholeheartedly recommend this supplier.

"I was hesitant about buying a…"

I was hesitant about buying a refurbished phone, but Phonebot's service changed my mind and helped me to take the new phone at the best price. The phone works flawlessly and looks almost brand new. Happy customer!

"Terrible"

Delivery was prompt but iPhone was immediately faulty upon receiving it with a non-apple failing BATTERY that got worse over time, not holding charge, falsely saying its charging. I also did not receive the screen protector I paid for. I sent an email for help and did not receive a response even though I checked spam. I gave up, using a portable battery to get by. Only a few months later and I am now overseas and the non-apple SCREEN has also completely failed, at first flashing and now dying completely, going black and unusable. Contacted support again on multiple channels this time and finally received a response from the Facebook page. I am being told they cannot help me until I am back in Australia which is understandable but I can also not fix it myself or it voids all warranty, so I am stuck overseas with no phone and no way of fixing my phone. Very scary. Their team is no help and I'm just going to have to get an entirely new phone. Basically got scammed out of $600. They tell me they did respond to my first email but I have checked and checked and have no evidence this came through. It's just not worth the hassle for a slightly cheaper phone. Am I expected to have known not only would the battery be immediately faulty but the entire phone would fail while I am overseas within the first few months? And they make me feel like this is somehow my fault they sent you a phone with MULTIPLE problems. Just don't use them, seriously.