"Great ticketing platform"

Great ticketing platform - great functionality and allows me to really understand who are buying tickets!

"FIXR user for 2 years - great team and functionalities"

I've been using FIXR for two years now and really rate them. Azi has been so helpful and even came to meet us the other day which was the first time a ticketing company has ever offered to meet us in person. Functionally, it does everything we need - the analytics are the best I've worked with.

"I misstyped my email address and…"

I misstyped my email address and therefore lost my ticket and the fixr team helped me immiately to sort it out!

"TERRIBLE customer service time - Organiser"

As an organiser through FIXR, I like the platform. Its easy to use and doesnt (currently) have a monthly fee for its use.

It DOES however have very slow and poor customer service for Organisers who are the ones paying their wages.

As an Organiser through the platform, I shouldn't have to wait over an hour for a simple request.

They also lack basic functionality within the platform such as -

- should you need to cancel an event, you have to manually take each customers email, add it to your own email tool, and then send them the cancellation reason. being able to simply cancel an event and then send an email to all is such a simple thing.
- there is no tracking for clicks and views for what the source is. Eventbrite has this.
- no embeddable video option for landing pages to showcase events. This is a rather simple piece of functionality.
- Im still on hold by the way


I waited 4 times after calling 4 times and being disconnected each time.

Its unacceptable that a company of FIXRs size doesn't have better organiser support.

"No notification of venue change "

Venue was changed and not informed. Fixr continue to say it's not their responsibility and the event planners should have informed me, how can they when they don't have my email address. Only fixr do.

"Booked a ticket for an event in May,but…"

Booked a ticket for an event in May,but the event was canceled from the organisers and I received an email on 6th of March that fullnrefund will be issued within 11 days. Haven't received anything and when I have sent email asking for an update I've been told to forward the initial email... just refund my money I've paid on time as you said. Gonna have to contact my bank and report a scam again if don't hear back and see my money in my account. Why have to be so much hassle, terrible service,will never book again.

"Amelia was so friendly and efficient"

Amelia was so friendly and efficient. Terrific

"FIXR"

Amelia was really helpful and friendly. She made sure to answer all my questions and provided clear and speedy assistance. Highly recommend

"Phelela & Team FIXR Did amazing after…"

Phelela & Team FIXR Did amazing after loosing my ticket after a miss-spell.

Really good communication and reassurance of the issue thank you.

"Terrible customer service "

Terrible customer service
Absolute scam artists. Paying for ticket protection does Absolutely nothing. I paid more to lose more as I couldn't make it to an event. Don't use this company it's awful. They will ignore you for days and then blame the event organisers telling you to contact them. When you do they will say they don't handle tickets and contact fixr. SCAM.