"Schnell und unkompliziert"

Schnell und unkompliziert

"Sehr zuvorkommend und freundlich"

Sehr zuvorkommend, freundlich, korrekt und leicht nachvollziehbar. Sogar mit einem günstigen Rabattpreis für 24 Tag Sri Lanka und das unlimitiert.
Vielen Dank dafür

"16 days in Japan with perfect coverage"

I have been 16 days in Japan. Coverage was perfect, mobile worked flawlessly. I would just improve the instructions, which were not up to date for Android.

"Las dudas que tenía fueron resueltas…"

Las dudas que tenía fueron resueltas con rapidez

"Worked as advertised "

Worked as advertised . And tech support was excellent

"Utilisation d'une carte e-sim chz Holafly"

Utilisation d'une carte e-sim chez Holafly pour un séjour de 4 jours à Marrakech.
L'installation et l'utilisation ont été très simples! Le réseau est aussi bon qu'une carte sim classique.
Je recommande les yeux fermés

"Atención Rápida y de Calidad"

Atención rápida y de calidad, respuestas fáciles y entendibles. Todo muy accesible.

"Don’t believe the hype"

Don’t believe the hype. The download did not work at the airport because you need wifi (which they don’t tell you). When you contact customer services via the app, you could be holding on for over 30 mins while they authorise your refund! Despite, immediately requesting it, some 10 days later I have still not received my money back. Really terrible customer service.

"For being a first time user"

For being a first time user, it was very easy to download, install and use the eSIM in a country that I have never been before.
Thanks for the peace of mind during my travel

"Extremely Disappointed with Holafly – Poor Service for a Premium Price"

I’ve had several issues with Holafly, and after giving them a second chance, I’m left completely frustrated. After previously using their Asia unlimited plan for 3 months, I decided to purchase another 3-month plan for both myself and my girlfriend. Unfortunately, the internet often didn’t work properly.

While the issues were sometimes resolved after multiple WhatsApp conversations, things took a turn for the worse. On one occasion, I found myself completely without internet and unable to order a taxi. I had to walk an hour back to my hotel—something that should never happen when you’re paying for an "unlimited" plan that costs €200 per person.

Once I reached the hotel, I contacted Holafly again and was connected with someone named Russell from the service team. He told me he would investigate the problem. I waited patiently, only to receive repeated automated messages asking if I was still there—otherwise, the chat would close in 3 minutes. I was there, waiting for Russell’s response, which took forever. When he finally did reply, all he said was: “I can’t help you.” No explanation. No suggestions. No further assistance. Just that.

Being left stranded without internet in a foreign country, with zero support from a company I paid a premium price to, is absolutely unacceptable.

After I expressed my frustration and told them how unhelpful this was, I immediately asked for a refund. Russell claimed he submitted the request, and since then—radio silence. No confirmation. No follow-up. Nothing.

Holafly’s customer service is abysmal. They leave loyal, paying customers in the dark—literally and figuratively. For the price they charge, I expected professionalism, reliability, and at the very least, a human response that shows they care. Sadly, I got none of that.

Avoid at all costs unless you’re okay paying top dollar to be ignored when it matters most.