"It is easy to use and it is so good to…"

It is easy to use and it is so good to have limitless internet at such a reasonable price

"JE REMET MON COMMENTAIRE PUISQUE ON ME…"

JE REMET MON COMMENTAIRE PUISQUE ON ME L’A SUPPRIMER
Service catastrophique, j’ai eu des soucis pendant 1 mois au Vietnam, À FUIR C’EST UNE ARNAQUE

"Porque hice muchas preguntas y hasta…"

Porque hice muchas preguntas y hasta fui repetitiva y siempre hubo una respuesta amable de parte de Hector.

"it was simple and easy to purchase"

it was simple and easy to purchase, the chat with Hector helps also

"22 Tage Asien"

Hatte für 22 Tage eine eSim für Asien, die ich China, Südkorea und Japan genutzt habe. In den jeweiligen Ländern hat sich das iPhone sofort ins Netz eingewählt. Mit der Verbindung war ich durchwegs sehr zufrieden. Deshalb würde ich das Produkt wieder kaufen.

"Cordialidad, asesoría, servicio"

Rápida respuesta, atención y explicación a mis consultas

"Simplicidade e excelente acompanhamento…"

Simplicidade e excelente acompanhamento em toda a operação de aquisição do Esim.

"Péssima experiência"

Péssima experiência. Durante a venda NÃO informaram que o modelo de celular era incompatível com o e-sim da Holafly. Só descobri quando fui ativar o e-sim no dia da viagem internacional. Fiquei horas e horas sem internet no Chile, correndo riscos. Pedi que me devolvessem o valor pago no e-sim e até hoje NÃO me devolveram meu dinheiro. Absurdo!

"Buenos precios y excelente atención"

Buenos precios, internte ilimitado y excelente atención durante la venta.

"Unreliable eSIM service and automated…"

Unreliable eSIM service and automated replies – disappointing experience with Holafly

I’ve used Holafly’s eSIM service multiple times, and I’ve repeatedly lost internet connection without warning or any lasting solution. This is not the first time it happens, and every time I report the issue, support sends a generic response, asks for patience, and promises that the “specialized team will look into it.”

There is no real follow-up or effective resolution.

I’ve followed all the recommended troubleshooting steps (rebooting, manual network selection, APN configuration, etc.), and yet the issue keeps coming back without explanation. It’s incredibly frustrating, especially when relying on the service for work or travel communication.

What’s most disappointing is that when you request a concrete solution, they reply as if it’s your first time complaining. I’ve had enough. This time, I won’t stay silent.

I’m demanding:
1. An immediate and permanent fix.
2. Compensation for the service loss.
3. Real human support — not templated messages.

If Holafly wants to be seen as a trustworthy solution for travelers, they must take full responsibility for recurring failures and improve their customer care dramatically.