"I am extremely dissatisfied with the…"

I am extremely dissatisfied with the customer service provided by Interparcel. My experience has been frustrating, with no response and unhelpful support. I encountered issues that were not answered, leaving me disappointed with the lack of effective communication and assistance throughout the process.

"Great customer service experience."

Great customer service experience.

Thank you Lavenia and Kara for promptly replying to my emails and keeping an eye on a difficult collection over the last week.

"Vianney was super helpful"

Vianney was super helpful
worked through my issue and provided additional resources

"Good"

all good, very helpful

"I recently had to cancel an orderwith…"

I recently had to cancel an orderwith Interparcel, and I’m thoroughly impressed with their service. The cancellation process was straightforward, and they promptly confirmed that the order had been cancelled and refunded, with clear instructions to ensure everything went smoothly.

The communication from their team was professional, detailed, and incredibly helpful. They provided important advice about handling the consignment to avoid any issues, showcasing their commitment to customer satisfaction. The refund was processed quickly, and the transparency they offered throughout the process was truly appreciated.

A big thank you to the team at Interparcel for their efficiency and support. I wouldn’t hesitate to use their services again in the future! Highly recommended.

"Chat Assistance"

Taina assisted me on the chat today. She was very efficient at helping me with my request. Thank you so much for your assistance. Great service!

"Always helpful VIP Representative"

Always helpful VIP Representative

"Pickup for Delivery was quick paid for…"

Pickup for Delivery was quick paid for overnight delivery but understood with Wednesday a public holiday it wouldn’t get there until Thursday. Was guaranteed delivery today as it’s urgent and nothing. No reply to emails or online messages. Not happy definitely won’t use again wish I’d just driven the 10 hours and delivered it myself.

"Very prompt action to resolve an issue…"

Very prompt action to resolve an issue not caused by courier. Fast and friendly customer service by Courtney S.

"Misleads customers"

We purchased an item from Tuhorse in Sydney asked about airfreight and they got back to us with the understanding that we pay $650 to have our parcel delivered by airfreight through interparcel. Both Tuhorse and us understood that it will be sent on Tuesday the 10th Dec to be delivered by Thursday the 12th give or take a day due to the busy Christmas period. It's was sent on Tuesday the 10th from Sydney to Brisbane where it sat from Wednesday 11th until it finally arrived in Townsville on Friday the 13th. Where it then sat until Monday 16th when we finally got it around lunch time. This is absolutely unacceptable the wording you use in completely misleading. We are wanting our money back for the freight as $650 for overnight freight to get here 6 days later is absolutely disgraceful. We have all documentation and not one shipping/tracking says anything about road freight which now is what we have been told today is how our item came here. I have made several phone calls over the past 3 weeks to interparcel and not one person had told me anything about it. WE PAID FOR AIRFREIGHT. I am willing to make a formal complaint with fair trading as your business is misleading and scams their customers.