"This review is for Viliame Raikuna who…"

This review is for Viliame Raikuna who assisted me after a booked package was not collected. Viliame rebooked the collection for me, though what was even more impressive was that he monitored the delivery and emailed me to let me know it had been finalised. Great customer service. Thank you Vili!

"Vianney helped me solve the problem"

Vianney helped me solve the problem, very good, A+++++

"Lavenia was very professional and…"

Lavenia was very professional and attentive and helped me out very well!

"Perfect service."

Perfect service.

"Interparcel VERY Helpful…"

Interparcel were very helpful when Couriers Please failed on 3 occasions to pick up booked pick ups.

Doubt that I would try Couriers Please ever again.

"Damaged items, no responsibility and no customer support"

I shipped an item through Interparcel paying for extra insurance to the full value of the item. Due to a lack of care from the courier (it appears the item was dropped) it was damaged beyond use/repair. I contacted Interparcel to claim on the insurance I’d paid for. They repeatedly promised to look into it and call me back by a date/time they nominated. On each occasion I failed to hear back from them. Finally via email they refused to accept any responsibility. My advice is to stay well clear of this company.
Update - posting on this site promoted them to respond. Unfortunately while they’ve sent me the forms to claim compensation they’ve made the process impossible for me to comply with and have used this as justification for not compensating me for the loss they’ve caused. So along with being incompetent and unhelpful I’ll add sneaky and ingenuous to be views of this company.

"Taina was helpful and made sure my…"

Taina was helpful and made sure my problem was solved to mny satisfaction.

"quick response"

quick response

"Responsive and courteous service"

Responsive and courteous service in resolving issues

"Customer service "

I had a problem with the pick up of a parcel. I ended up waiting 4 days for collection. The staff at Interparcel were very professional and empathetic to my problem. Talei escalated my request and my parcel was collected.