"I can’t say enough good things about PetCloud!"

I can’t say enough good things about Pet Cloud Pet Insurance. When I got my kitten, I honestly didn’t think I’d need insurance—she was only 8 months old, and friends even told me it would just be a waste of money. But life happens, and sure enough, my sweet kitten ended up injuring herself.

I was so relieved to have Pet Cloud. Not only did they come through when I needed them most, but the claims process was incredibly smooth and stress-free. Reimbursement was fast, communication was clear, and there were no frustrating delays or surprises.

What really sets Pet Cloud apart is the peace of mind they give you. Vet bills can be overwhelming, especially in emergencies, but thanks to this insurance, I didn’t have to choose between my finances and my kitten’s well-being.

If you’re considering pet insurance—don’t hesitate, and definitely go with Pet Cloud. I’m beyond grateful I did!

"Happy pets, great holiday"

I have used PetCloud a few times and each time I found an amazing house sitter to look after my house and pets.

"As an NDIS Pet Owner I felt relieved to…"

As an NDIS Pet Owner I felt relieved to be to connected with support at short notice when I had to go to hospital. Wonderful company.

"PetCloud is fast & easy to use"

PetCloud is fast & easy to use. It also very easy to post a job.

"My last catsitter (The Catio) was (is)…"

My last catsitter (The Catio) was (is) fantastic, highly recommend.
I have had previous other sitters and when I had a problem, PetCloud sorted it out, refunded the cost. Very happy with the service.

"Traumatized pet and a ruined weekend"

This content has currently been retracted awaiting clarification of some points from the company being reviewed.

"Helpful Team of Professionals"

Helpful Team of Professionals

I am very happy to partner with Petcloud in providing my services. I always get the support I need from the team and guidance whether I am applying for a job or offering NDIS Assistance. Its a really good source of income for animal lovers like me :-)

"PetCloud is a really convenient way to find a House/Pet sitter"

PetCloud is a really convenient way to find home help for animals. The website is a little tricky to navigate, but with persistence, works well enough. I will certainly be using the service again.

"No payment and no customer service"

Despite trying for weeks now, I cannot get a hold of PetCloud via their website, email or 1300 number, so I'm writing this review to help others avoid the stress of dealing with the payment issues that plague this platform, either as a sitter or a pet owner.
My last two pet sitting jobs were not paid on time. My second-most recent job, payment wasn't credited to my PetCloud Wallet within 24 hours of the job completing. It eventually was credited 5 days late. Then I wasn't able to transfer the payment out of PetCloud to my bank. It took another 5 days for someone at PetCloud to respond to the problem and initiate the transfer manually.
My most recent job hasn't been paid at all. The balance was credited to my Wallet within 24 hours, but again I could not transfer the payment to my bank. I have been waiting nearly 4 weeks now for my money and tried emailing, calling, scheduling a callback through the website and using the website chatbot with no response.
My pet owner clients have also had issues with PetCloud handling their money. One was unable to secure their booking with me for days because their stored wallet balance had disappeared. Another client has had to cancel a future job. This cancellation is still pending weeks later, and my client hasn't been refunded and also hasn't been able to get a response when they've tried to contact PetCloud.
Their 1300 phone line is a joke - a computer-generated voice greets you, gives you a menu selection, then tells you all the agents are busy and try again later, then hangs up on you.
For this level of customer service PetCloud charges the client a 10% fee above the sitter's posted rate, and the sitter 20% of their posted fee.

Update 26 May 2024: Dear PetCloud, thank you for your reply to this review. I finally received a reply to my emails regarding payment for my job #14090681 completed on 14 January 2024 on 11 February 2024, and received payment on 13 February 2024. I waited a couple of weeks to delete my account with PetCloud in case deleting my account impacted the pending refund for my client but eventually got sick of waiting and just deleted anyway. Funnily enough, I got an automated email on 11 March 2024 to tell me my (now deleted) listing had been switched to Away Mode, and that the enquiry button on my listing was disabled and the listing hidden from search results. So there's another possible bug for your team to look in to.

"Petcloud is the pits"

This is the worst pet sitting platform that I have encountered. Every time I've done a sit for them over the last year I have to chase and chase them for payment. It's ridiculous. If I received admin fees for the time I spent chasing them I'd be rich.
The platform has extremely poor functionality when compared to its rivals and does no development, yet it charges the same percentage. The only thing it does better than other platforms is let a sitter vary their rate depending on the pet type (dog, cat, other). But it doesn't let the sitter vary pricing for peak periods or amend availability to only be available for some services and not others. Not to mention the useless app which doesn't work at all - I have to log in via a PC every time I want to check messages or update anything, which puts clients at risk of not having their services filled to their specifications (it could actually cause a life and death situation for a pet!).

It took me writing a one star review of them on google to be paid for my last job with them - I was paid in a matter of minutes (after five working days' wait and much obfuscation saying there's nothing they can do) and then I was booted off the platform (no great loss but I can't log into my history information for tax purposes) and sent a legal letter with no legal basis for warning others of their unethical behaviour on Facebook.