"Do not recommend"

Do not recommend. Ordered flooring on 1st December and still not recieved it due to numerous delivery errors, including sending me someone else's flooring with all their personal information on the label. Still haven't been sent a refund even though I've requested one 3 times now.

"I ordered two pieces of carpet but it…"

I ordered two pieces of carpet but it come in one big piece not what I ordered at all I had to patch the carpet because it wouldn't fit this is ridiculous

"Worst place i have ever ordered…"

Worst place i have ever ordered flooring from delivery Information was ridiculous.. ordered over 2 weeks ago and only just received information that the courier has it with still no date or time for delivery

"Received a Cheap poor quality Creased…"

Received a Cheap poor quality Creased carpet and i can’t get a refund. I would avoid this company as they aren’t very helpful.

"Wrong size and damaged carpet "

Ordered a roll of carpet for my son’s bedroom 3x4 metres. I had a few emails with customer service after no updates and delivery date being missed. Their customer service is quick to reply, but it becomes apparent they are generic pre written replies which often don’t make sense. I then got an email from the shipping company to say it was due to be delivered the next day, I was given a time and live tracking which worked well. The carpet arrived wrapped in plastic and was opened when our carpet fitter arrived the next day. It was unrolled to reveal not only was the carpet damaged but they’d sent an end of roll 4x2.5metres which was too small for the room. I took photos and emailed the company. I had a reply on the Monday saying they would arrange for it to be collected and that I may have to pay a £50 collection charge!! It took a week before they collected and I was instructed to send back in original packaging, which was not possible as it had come in a plastic sleeve! When the couriers came to collect they thought they were collecting 12 rolls… instead of 12 square metres! Which was what my order was supposed to be. After several calls and photos they accepted that it was just 1 roll and took it away.
I decided I would let PayPal deal with the refund as I was getting increasingly concerned I was talking to a bot on the emails and not a person. Thankfully PayPal took over and issued me a full refund.
My advice to anyone using this company is pay on a credit card or through PayPal so at least your money is protected if you run in to problems like I did!!

"Great quality lino purchased"

Great quality lino purchased

"Was browsing for Oak vinyl flooring and…"

#CW126888 Oak coloured parquet vinyl.
I was browsing for Oak vinyl flooring and the Carpet Warehouse results showed very competitive prices for the flooring I was looking for. I have received samples from other flooring companies who didn't charge for samples. However, the sample was only £1, so I was happy to pay this; I can imagine they receive many requests from people with no genuine intention of making a purchase, so not a problem at all to pay this nominal fee. I requested the sample to check both the quality and colour of vinyl, and if it fitted the aesthetic I was going for - sample was large enough for me to visualise this. Ordering process was quick and simple, arriving promptly. Very happy with colour and quality of product and will be ordering the room size vinyl once I have finished decorating.

"Still waiting for my order placed on…"

Still waiting for my order placed on 10th December…should have been delivered between 13th and 18th December. Been messed around so much with delivery, should have finally been out for delivery today but was marked as unable to deliver- ‘not in van’ never heard such a thing. Urgently need this before Christmas and now I am being blanked by both carpet warehouse and their absolutely shocking couriers so can’t even get my money back to get a rushed replacement before Christmas! My ASD daughter’s birthday/christmas presents are mainly based on a new room makeover so she’s going to be very disappointed we can’t set any of it up without the flooring!! I will never order from here again AVOID at all costs!!!!

"My order after more than 2 weeks has…"

My order after more than 2 weeks has still not been received. The communication is very slow and lucky to get a response at all. Avoid ordering from them.

"Thoroughly disappointed"

Thoroughly disappointed as my delivery is nearly 2 weeks late and I was given a very unhelpful answer to where my delivery is and why it was so late.

My delivery still has not arrived