"Service was fast and reliable."

Service was fast and reliable.

"slow delivery took 8 days."

slow delivery took 8 days.

"Complete lack of customer service "

Charge 50£ for delivery before Xmas delivered 4 days after, then forgot all the adhesive,

Do not use terrible company..

"Shocking service and update"

Shocking service and update, 3 weeks since I ordered which I wanted before xmas, nothing arrived and customer service want to charge me 50% to cancel the order

"Be aware of this company not seriously. "

I ordered a linoleum, on website shows stock available, after 4 days send me email notification to let me know is out of stock, and can delivery mai order after 2-3 weeks order was before Christmas, I booked slot for my customer and customer arranged to be free room for me, and need wait for delivery different company again I was very disappointed.

"I still haven’t had delivery of my new…"

I still haven’t had delivery of my new floor, but in the meantime I keep getting promotional emails about “Free delivery before Xmas”, and “buy now don’t miss out”. I tried calling, it goes to voicemail, I got one email reply a week ago saying the order was “lost.” Now nothing. I am a bit disappointed and frustrated to be honest.

"Had to buy lino somewhere else as they…"

Had to buy lino somewhere else as they don’t let you know that your delivery will be 2 weeks plus and there were zero response on support queries. If you have a deadline, avoid. Otherwise good price

"Best price for a carpet I could find"

Best price for a carpet I could find, for the price I'm very pleased with the carpet quality, delivery was straight forward but some delay probably due to the time of year. I will buy from carpet warehouse again.

"Shocking delivery updates "

Shocking delivery updates
I was given a 2 day window via email. (Who has 2 days to sit at home waiting for a delivery) I made contact the day before via email - (no telephone contact) asking which day it would be delivered, to be told that they outsource, asked for their contact details, nope, had to google that myself.
When I called palletonline they said that all updates are given to carpet warehouse who should pass on to customer, but they don’t! Good customer service from palletonline. Over a grands worth of flooring being delivered kerbside with no- one home!
I have complained via email to carpet warehouse, they have acknowledged it but no apology, no learning, shocker.
I only hope that the flooring is ok, probably ignore that complaint too. Keep me in your prayers peeps.

"Great value for money and very good…"

Great value for money and very good customer service.