"I would not recommend using this carpet…"

I would not recommend using this carpet company. While their prices may be affordable, the customer service is extremely poor, particularly from Chris, who demonstrated no professionalism or customer care. The delivery service was even worse, leaving a pregnant individual in a highly vulnerable situation. It’s worth paying a bit more to receive better service from a more reputable local business.

"Very helpful knowledgable and quick…"

Very helpful knowledgable and quick response to queries.
Recommend

"Dont expect any tracking details !"

Ordered a carpet - no problem The problem occurs when you want it to actually be delivered !,
They send you a link with the " Your Orders on its way" "Track your order here: Order Tracking" But the link to the actual tracking doesn't work. No Problem I thought I ll give them a quick ring to see what's the problem. Only to be told that they don't have access to the tracking details, that comes from the company who deliver it, so they couldn't tell me when to expect it, he did say "It should be before Christmas" and that it will be on the delivery company's "Planning schedule" Ordered the carpet over a week ago and still no idea when it will arrive !
So chapter 2
Called again Wednesday to be told carpet is just leaving and will be with delivery company by Thursday morning so will definitely be hearing from the delivery company Thur and "it should be with you by Christmas"
Guess what it's now 10.30pm Thurs and still no sign of the carpet or update from the delivery company
Perhaps the Three Wise men might have better luck tracking it from the guiding star !
Perhaps

"2nd Purchase and still a happy customer."

This is the 2nd time I have used Carpet Warehouse. There carpets are a really good quality and plenty of choice. The prices are really competitive when compared to others.
The delivery is quick and the delivery guys are very friendly and helpful.
I will use these guys again. Thank you

"Ordered a new carpet with underlay plus…"

Ordered a new carpet with underlay plus grippers and tools to fit. It all turned up in good time and was all as I ordered.
Wouldn’t hesitate to use again for all my carpeting needs.

"DO NOT USE"

Didn't deliver.
All offered dates were 2 days in the past.
When I tried to cancel because of this, I was charged £90 over half the order cost, for "delivery costs" which I had paid for.
I was laughed at for being disabled.
Reported to Trading Standards

"Good product and good communication"

Good product and good communication

"Customer service very helpful"

Customer service very helpful. I love the carpet. The delivery company you use is absolutely shocking they dumped the carpet 5m x 4m to put into the house myself they were very rude and I can't believe i paid £19 for delivery and to expect a woman in her 50's who lives on her own to pick a carpet up of that size to put it into the house by herself I'm absolutely appalled by there behaviour

"Good service"

Good service

"I ordered some vinyl on the 12th…"

I ordered some vinyl on the 12th November, I still hadn’t received it 4 weeks later. The guys on the phone told me it’s out of stock and waiting, another week passed and was still out of stock, the time just kept on being extended when I was actually going to receive my order. I ended up cancelling as it seemed never ending. Chris was helpful, it’s just a shame that they accept orders when their stock has run out