Carpet Warehouse

Interior, Garden and Utilities
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885 reviews
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Customer Reviews about

Carpet Warehouse

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Miss K Birch

5.00/5.00

"Very happy with our purchase"

Ordering online was easy and vinyl floor was delivered in a week. Very happy with our purchase.

17/10/2024

John

5.00/5.00

"Great service and products"

Great service and products. Had issues with the delivery guys and change of address and ordered more items etc (partly my fault) , but a chap named Peter handled everything very well and kept me up to date and informed.
Product came and it looks great down.
Highly recommended!!

17/10/2024

Ash

4.00/5.00

"Overall would use again. "

Sample service very good. Ordered from them, this process was simple. What appeared to be long lead times for delivery. Delivery service was not the best. Waited in. Delivery was late. Did not call us to let us know. Did call after arranged delivery slot to say would be a further 30 mins. Overall happy with quality of carpet and price. Would use again and recommend.

17/10/2024

Bailey

5.00/5.00

"Decent carpet for the price"

Decent carpet for the price. Frequent updates from delivery service. Overall very happy👍

17/10/2024

Sophie-Lauren Ellis

1.00/5.00

"Buy cheaper buy twice "

I ordered a vinyl floor, I sent the measurements from a floor plan. I don't have trust in said floor plan as had not measured myself. I then attempted to just pay and make it slightly bigger. I contacted them within 24 hours and they advised that my piece would be big enough. Even though in my email, I said I may as well buy extra to be sure as I was spending such a fortune on delivery.

Lo and behold it was too short, which I had attempted to avoid. I got in touch to buy more noting my unhappiness and frustration that I had done the right thing in trying to buy more before it was cut and they talked me out of it. Anyhow I was willing to pay the extra for the floor and pay the fitter to come back but they weren't willing to meet me half way and cover the delivery as a gesture of goodwill. In spite of the fact I'm paying extra for the fitter to come back to resolve this and match up the off cut I need. After years in construction, this is my first experience of poor customer service in this field when they were partly to blame.

I am kicking myself for not sticking to my gut.

My first and last attempt at online floor purchasing.

By cheap you buy twice! My lesson learnt!

16/10/2024

Victoria Baker

5.00/5.00

"Very professional "

Very professional.....
Order a sample today Can't wait to see it

15/10/2024

Customer

5.00/5.00

"Very good and understanding"

Very good and understanding

15/10/2024

ANDREW GORDON

5.00/5.00

"Quick delivery great communication"

Quick delivery great communication

15/10/2024

Khloe Thompson

5.00/5.00

"Amazing "

2nd time ordering .
Fast delivery .
Reliable service
Great communication
Great quality flooring

15/10/2024

Chloe Thompson

5.00/5.00

"Outstanding company "

Outstanding company ! ,
Great quality flooring at a low cost .
Fast reliable delivery . Great communication.
Will definitely recommend and be using service again soon :) .

15/10/2024
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